Global Service Department

Discussions about the Leader and Clerk Resources on lds.org.
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drepouille
Senior Member
Posts: 2859
Joined: Sun Jul 01, 2007 6:06 pm
Location: Plattsmouth, NE

Global Service Department

#1

Post by drepouille »

In LCR, I clicked Help -> Contact Us, and was directed to
https://lds.service-now.com/gsc?lang=eng

The above page contains the following:

* New Ticket
Short description
Please provide additional details related to your problem
Please do not submit highly sensitive or confidential information with your request.
We will respond to your submission via email within two business days.

* Frequently Asked Questions

* My Open Tickets

* Contact Information
Global Services Department - United States
Telephone Support
Email
Dana Repouille, Plattsmouth, Nebraska
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sbradshaw
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Joined: Mon Sep 26, 2011 9:42 pm
Location: Utah
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Re: Global Service Department

#2

Post by sbradshaw »

I can verify that the Church does control the URL lds.service-now.com; however, lds.service-now.com is equivalent to servicenow.churchofjesuschrist.org, and I would have expected the newer URL to be used...
Samuel Bradshaw • If you desire to serve God, you are called to the work.
russellhltn
Community Administrator
Posts: 34422
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Global Service Department

#3

Post by russellhltn »

It should be noted that service-now.com is a different company. This appears to be a church account with that company, which may explain the no confidential information rule.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
lajackson
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Location: US

Re: Global Service Department

#4

Post by lajackson »

russellhltn wrote:It should be noted that service-now.com is a different company.
All of the church requests and responses to me lately for feedback have come from that address. Webcasting, GSD support, church app feedback, etc.
drepouille
Senior Member
Posts: 2859
Joined: Sun Jul 01, 2007 6:06 pm
Location: Plattsmouth, NE

Re: Global Service Department

#5

Post by drepouille »

I just used it to order new deposit slips. Let's see if that works.
Dana Repouille, Plattsmouth, Nebraska
rmrichesjr
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Joined: Thu Jan 25, 2007 11:32 am
Location: Dundee, Oregon, USA

Re: Global Service Department

#6

Post by rmrichesjr »

anthonysheriff wrote: Wed Mar 01, 2023 3:30 pm I have received your content " Missing Bank deposit" the tithe donation was reported on Sunday 19th February 2023 & deposited on the next business working day.
If you intended your post to be seen by the Global Service Department, you'll have to send it to the GSD. It's not very likely anyone from the GSD monitors this user-to-user discussion forum. Oh, and posting the same thing multiple times does not speed up the process of getting a post approved.
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