Can't log in to LDS Tools

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
jcscovill2
New Member
Posts: 2
Joined: Sun Nov 21, 2021 9:58 am

Re: Can't log in to LDS Tools

#11

Post by jcscovill2 »

no not using my pin. when i tap on the icon it takes me to a different screen and asks for ID and password. If i do that it changes the pin to the church website and the lds tools app will not recognize the new password.
jdlessley
Community Moderators
Posts: 9860
Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: Can't log in to LDS Tools

#12

Post by jdlessley »

Have you uninstalled and reinstalled the app?
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Heatherstorch
New Member
Posts: 2
Joined: Wed Feb 22, 2023 9:11 pm

Re: Can't log in to LDS Tools

#13

Post by Heatherstorch »

same here i need help with it to
marjamlarsen
New Member
Posts: 1
Joined: Tue Mar 07, 2023 11:34 am

Re: Can't log in to LDS Tools (update of the APP did it)

#14

Post by marjamlarsen »

UPdated the iphone APP today and this created the problem preventing log on.

One of the features mentioned in the update was "log on" change.
After the update I could not log on to tools.
I have ended the app, power off and on my iphone. Still an issue

The app no longer recognizes my username and password. Which i am using to access "LDS website" on my computer and this forum.

Something was Broken with the update.
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