Member Tools 2FA, MFA, Yubikey - login not working

Discussions around the Android version of the Member Tools application
Post Reply
ashkii21
New Member
Posts: 3
Joined: Sun Mar 26, 2023 12:24 pm

Member Tools 2FA, MFA, Yubikey - login not working

#1

Post by ashkii21 »

I have an Android phone. With the new update to Member Tools, I am not able to sign-in. When I enter my password I get, "Try another way to sign in. Two step verification is an additional security feature for your Church Account." There is not an option to tap my yubikey with NFC. I am able to sign-in on llds.org in Chrome on my phone using my yubikey. Is there a workaround besides turning off 2FA? I do not want to turn off 2FA. Thanks.
User avatar
sbradshaw
Community Moderators
Posts: 6245
Joined: Mon Sep 26, 2011 9:42 pm
Location: Utah
Contact:

Re: Member Tools 2FA, MFA, Yubikey - login not working

#2

Post by sbradshaw »

The "Security Key or Built-in Authenticator" option for two-step verification isn't currently supported on the Church mobile apps; however, the other two-step verification options should work. Rather than turning off two-step verification, I would recommend adding a second two-step option, such as text message, that you can use for the apps.
Samuel Bradshaw • If you desire to serve God, you are called to the work.
Post Reply

Return to “Android Member Tools App”