Frequent computer boot failure

Discussions around the setup, operation, replacement, and disposal of clerk computers, not to include using MLS
Post Reply
Hydley
New Member
Posts: 1
Joined: Wed Jan 31, 2024 9:22 am

Frequent computer boot failure

#1

Post by Hydley »

I've tried talking to everyone, including my stake tech support, and apparently no one has any idea how to fix it. Every time we try to turn on our ward computer, it gets stuck on the following:

Intel(R) Boot Agent GE vX.X.XX
Copyright (C) 1997-2013, Intel Corporation

Intel(R) Boot Agent PXE Base Code (PXE-X.X build XXX)
Copyright (C) 1997-2010, Intel Corporation

CLIENT MAC ADDR: [address] GUID: [identifier]
PXE-E53: No boot filename received

PXE-M0F: Exiting Intel Boot Agent
No Boot Device Found. Press any key to reboot the machine


Of course there is a boot device. A SSD installed in the computer that contains the Windows 11 OS. we can enter the BIOS config, bypass the Intel boot agent and boot directly into Windows 11. (I know it's not the right, recommended or safe way of doing it, but it's the only one we can use the computer right now.) Also, our internet connection doesn't work unless we restart the computer, for some reason.

Has anyone had a similar problem, know something about or how to fix it? Any new information or insight might be helpful.
russellhltn
Community Administrator
Posts: 34305
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Frequent computer boot failure

#2

Post by russellhltn »

It looks like it's trying to boot from the network. (PXE). I'm not sure if that's part of the problem or not. It's not usual for computers to try.

It might be the SSD is a bit flaky in coming up. Anything you can do to delay the boot may help.

I'd go into the BIOS and check the settings. Makes sure the HDD/SDD is one of the boot options.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
User avatar
Cmanrogers
Member
Posts: 74
Joined: Mon Mar 15, 2021 5:09 pm

Re: Frequent computer boot failure

#3

Post by Cmanrogers »

russellhltn wrote: Wed Jan 31, 2024 1:54 pm I'd go into the BIOS and check the settings. Makes sure the HDD/SDD is one of the boot options.
And if there is a boot priority that the SSD is on top over things like USB, Network, DVD, etc.
Christian Rogers
russellhltn
Community Administrator
Posts: 34305
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Frequent computer boot failure

#4

Post by russellhltn »

Cmanrogers wrote: Sat Feb 03, 2024 11:03 am And if there is a boot priority that the SSD is on top over things like USB, Network, DVD, etc.
Normally that wouldn't be a problem. If the computer finds nothing bootable, it will go down the line. "No boot device found" suggests it's gone down the line and found nothing. However, it wouldn't be a bad idea to make sure there's no USB stick, DVD, etc that just might be confusing things.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
RyanGard1977
Member
Posts: 116
Joined: Sun Jul 19, 2015 10:26 pm
Location: Denver, Colorado

Re: Frequent computer boot failure

#5

Post by RyanGard1977 »

If not easily resolved, go ahead and have your stake tech specialist request a new computer. Sometimes I get sent to fix a corrupted or bad ward or stake or FHC computer where things are to the point that its better to just replace then spend hours trying to fix something that likely can't be resolved right away.
Ryan Gardner
Post Reply

Return to “Clerk Computers”