Can't login, can't reset password

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
Post Reply
jdlessley
Community Moderators
Posts: 9928
Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: Can't login, can't reset password

#11

Post by jdlessley »

rtchester wrote: ↑Fri Mar 15, 2024 3:23 pm Any recommendation for next steps?
Make sure the MRN is correct for the member. Ask the ward clerk to provide the Individual Ordinance Summary (IOS) for the member which has the member's MRN on it. If the MRN used was correct according to the IOS and the same messages appear, then the clerk can give the member the telephone number for the Global Services Department (GSD) support. Support will only work with the Church account holder and nobody else. They most likely will ask for the MRN, so have the IOS handy to provide that.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Top
Post Reply

Return to “Church Account”