My email address disappeared

[caillines]

Here's an odd one.

Tried to use "Send a message" today, and it said that you need an email address attached to your account to use that feature.
Upon investigation, it looks like my email has been removed from my member profile in LCR, but still shows in the contact information section on https://account.churchofjesuschrist.org/.

Is this some kind of whacky bug? Did my ward clerk go rogue?

Unfortunately as Stake Exec Sec I can't really do any testing with it to see if there is a fix, so I'm hoping other people might know what is going on.

[russellhltn]

I'd try using incognito mode to make sure this isn't some cookie buildup silliness.

[caillines]

I'd try using incognito mode to make sure this isn't some cookie buildup silliness.

No luck unfortunately. I'll give it a few days and then will likely get the clerk to manually add it back (as nice as it would be to not have people contact me for church things).

[russellhltn]

Upon investigation, it looks like my email has been removed from my member profile in LCR, but still shows in the contact information section on https://account.churchofjesuschrist.org/.

What does it show in the online Ward Directory? You should be able to update that if it's missing.

[caillines]

Upon investigation, it looks like my email has been removed from my member profile in LCR, but still shows in the contact information section on https://account.churchofjesuschrist.org/.

What does it show in the online Ward Directory? You should be able to update that if it's missing.

Was missing in the directory too. I added it there and it looks like it's populated across the various systems.
Thanks for the suggestion. Very strange that it happened though.

[jonesrk]

Upon investigation, it looks like my email has been removed from my member profile in LCR, but still shows in the contact information section on https://account.churchofjesuschrist.org/.

What does it show in the online Ward Directory? You should be able to update that if it's missing.

Was missing in the directory too. I added it there and it looks like it's populated across the various systems.
Thanks for the suggestion. Very strange that it happened though.

Looking at the logs it says that it was deleted thru member tools.

[caillines]

What does it show in the online Ward Directory? You should be able to update that if it's missing.

Was missing in the directory too. I added it there and it looks like it's populated across the various systems.
Thanks for the suggestion. Very strange that it happened though.

Looking at the logs it says that it was deleted thru member tools.

Thanks for looking into that. I can't remember doing it, but maybe I miss-clicked.