Samsung and Tools problem

Discussions around the Android version of the Member Tools application
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zaneclark
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Location: Las Vegas, NV
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Samsung and Tools problem

#1

Post by zaneclark »

A sister in our ward has lost Tools on her Samsung. We tried downloading a copy from the Google store, and it said "the app will not work on this device." Anyone else with this problem?
jdlessley
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Joined: Mon Mar 17, 2008 12:30 am
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Re: Samsung and Tools problem

#2

Post by jdlessley »

There is a minimum Android version, 8.0 and up, to run Member Tools. It may be necessary to upgrade to Android 8.0 or later.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
brenda_s1
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Joined: Sat Oct 23, 2021 12:06 pm

Re: Samsung and Tools problem

#3

Post by brenda_s1 »

We're having the same problem on phones and my tablet can't update android versions. So I guess just not going to be using the member tools app. I'm surprised the developers would do this to obsolete so many users. :-(
russellhltn
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Re: Samsung and Tools problem

#4

Post by russellhltn »

Security is a moving target. Stand still and you become insecure. That's too much liability considering that Member Tools holds personal information.

Most likely, the developers were pushed into this by external factors. Perhaps the older versions of Android lack a security protocol required, and prior ones were now insecure.

It should be noted that Android 7.1 was introduced on October 4, 2016 and last patched on October 2019. It would certainly be nice if operating systems were supported for longer, but that's not a battle the church is willing to spend resources to fight.

Check with your service provider to see what kind of deals they may have. Be open to "pre-owned" or "web only" deals. As a bonus there's odds you'll find your photos will be much sharper with better color.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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