Cannot add new payees

Discuss questions around local unit policies for budgeting, reconciling, etc. This forum should not contain specific financial or membership information.
ksteurer
New Member
Posts: 29
Joined: Sat Jul 06, 2013 8:11 pm

Re: Cannot add new payees

#11

Post by ksteurer »

We got it figured out!

I talked to GSC and they said there can be issues with trying to add a new payee while processing the expense directly. Here is the fix:

Before trying to enter the expense, add the payee separately. When you are in the finance webpage, there is a tab at the top called "Participants". Click on that tab, and then click on the link that says
"+ Add Participant"

From there, add the Payee as you normally would, and then click on "Add Participant" at the bottom of the form.

Once the participant has been added, then go back to your expense tab, enter your expense, and the new Payee will show up as a possible Payee.

:D
mission12
New Member
Posts: 1
Joined: Fri Mar 01, 2024 3:04 pm

Re: Cannot add new payees

#12

Post by mission12 »

I have also tried on multiple days and different p.c's and it's the same message also. I have lodged a ticket with church support but haven't heard anything for almost a week now. I am in Melbourne, Australia.

Those that have added the payee via the "participant's" page can you please provide a brief guide on where this page is?

Thank You
jdlessley
Community Moderators
Posts: 10040
Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: Cannot add new payees

#13

Post by jdlessley »

mission12 wrote: Fri Mar 01, 2024 3:06 pm Those that have added the payee via the "participant's" page can you please provide a brief guide on where this page is?
In the LCRF menu bar 'Participants' is found between 'Budget' and 'Tithing Declaration'.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
adamrcarmack
New Member
Posts: 1
Joined: Sun Jun 30, 2024 7:57 pm

Re: Cannot add new payees

#14

Post by adamrcarmack »

Thank you, this saved me.

It's frustrating that this is a known issue for several months and hasn't been resolved or at least have a descriptive error pointing people to add via participants.
BrianEdwards
Senior Member
Posts: 1164
Joined: Sun Oct 30, 2016 10:42 pm
Location: Michigan

Re: Cannot add new payees

#15

Post by BrianEdwards »

adamrcarmack wrote: Sun Jun 30, 2024 7:58 pm Thank you, this saved me.

It's frustrating that this is a known issue for several months and hasn't been resolved or at least have a descriptive error pointing people to add via participants.
It might be helpful if you also reported this via the Feedback functionality (available at the bottom of most Church webpages). As the Tech Forum is not connected to Church IT resources, we don't necessarily have any idea what (if any) plans the Church has for things like this. There's always a hopeful possibility that your feedback could help push this to the top of their action pile. They never make promises, but I have seen a few Forum members state that after they submitted feedback, a change was implemented relatively quickly. And of course many other items remain unchanged for quite long periods of time, given the limited Church resources in their departments and the large amount of other tasks they are prioritized with.
DavidChaston
New Member
Posts: 3
Joined: Sat Jun 07, 2014 9:42 am

Re: Cannot add new payees

#16

Post by DavidChaston »

I talked to GSD. Go to Participants / Add Participant and create the new payee there,, then go back to Expenses and the newly added participant will show. There is a broken link in LCR/ Finance / Expenses when trying to create a new Payee (again).
Post Reply

Return to “Local Unit Finance”