"Member Tools Services are unavailable" when signing into Member Tools App

[ElderLewis]

Me too!! I don't have "Settings" anywhere, it just asks me to log in and then it's not available

[jla59]

On Android, look for the menu button lower left corner for latest version of app. Older versions it could be in a different corner.

[lamber45]

Not sure if this is the same issue...

Sunday night the Member Tools app on my Android phone stopped working. Whenever I opened it, it would give a screen "Updating..." with four large dots at the bottom, and crash when the second or third one lit up.

Today I tried uninstalling and reinstalling it. Now when I open it, and enter my username and password, it just gives the error

Unable to sign in. Please try again.

[russellhltn]

What version of the app? Versions prior to 5 may no longer be supported.

[Lorieprasmussen]

I have tried all the suggestions and I am not being successful with any of these. I have checked my settings and even did a hard reboot of my phone. I have an Iphone 7 does this have anything to do with the situation. I have not been able to use Member tools now going on three weeks.

[russellhltn]

I have an Iphone 7 does this have anything to do with the situation.

The supported version of Member Tools is 5.0.3 and requires iOS 16. iPhone 7 did not receive iOS 16. You'll have to forgo the app and use the web browser.

[Lorieprasmussen]

I have been having issues with my apple Iphone 7, it will only accept IOS 15 updates . The member tools app for the Church of Jesus Christ of Latter day Saints is available on IOS devices that run IOS 16.0 or later.

[jdlessley]

I have been having issues with my apple Iphone 7, it will only accept IOS 15 updates . The member tools app for the Church of Jesus Christ of Latter day Saints is available on IOS devices that run IOS 16.0 or later.

The official word for iPhone 7 is: "Mainstream software support for the iPhone 7 was dropped when iOS 16 was released. But, it still receives iOS 15 security updates (as of January 22, 2024). The current version of iOS to support iPhone 7 is iOS 15.8.3." So you will not be able to update to iOS 16. The only hardware solution is to upgrade your phone to a newer phone that operates on iOS 16. iOS 16 supports all iPhones starting at iPhone 8 and later and iPadOS 16 supports iPad Pro (all models), iPad Air (3rd generation and later), iPad (5th generation and later) iPad mini (5th generation and later).

[russellhltn]

You should still be able to access the information via the browser.

[mdsprunt]

I had this problem. I had to update my IOS to the most recent version. Then I deleted the app and reinstalled it. That did the trick