"Member Tools Services are unavailable" when signing into Member Tools App

Any discussions around the Member Tools App on various mobile and electronic devices
ElderLewis
New Member
Posts: 1
Joined: Sun Aug 18, 2024 10:05 am

Re: "Member Tools Services are unavailable" when signing into Member Tools App

#21

Post by ElderLewis »

Me too!! I don't have "Settings" anywhere, it just asks me to log in and then it's not available
jla59
New Member
Posts: 36
Joined: Sun Apr 24, 2011 6:40 pm
Location: AZ, US

Re: "Member Tools Services are unavailable" when signing into Member Tools App

#22

Post by jla59 »

On Android, look for the menu button lower left corner for latest version of app. Older versions it could be in a different corner.
Screenshot_20240818-112515.png
lamber45
New Member
Posts: 1
Joined: Wed Dec 09, 2020 6:37 pm

Re: "Member Tools Services are unavailable" when signing into Member Tools App

#23

Post by lamber45 »

Not sure if this is the same issue...

Sunday night the Member Tools app on my Android phone stopped working. Whenever I opened it, it would give a screen "Updating..." with four large dots at the bottom, and crash when the second or third one lit up.

Today I tried uninstalling and reinstalling it. Now when I open it, and enter my username and password, it just gives the error
Unable to sign in. Please try again.
russellhltn
Community Administrator
Posts: 35103
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: "Member Tools Services are unavailable" when signing into Member Tools App

#24

Post by russellhltn »

What version of the app? Versions prior to 5 may no longer be supported.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
Lorieprasmussen
New Member
Posts: 2
Joined: Wed Sep 11, 2024 2:16 pm

Re: "Member Tools Services are unavailable" when signing into Member Tools App

#25

Post by Lorieprasmussen »

I have tried all the suggestions and I am not being successful with any of these. I have checked my settings and even did a hard reboot of my phone. I have an Iphone 7 does this have anything to do with the situation. I have not been able to use Member tools now going on three weeks.
russellhltn
Community Administrator
Posts: 35103
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: "Member Tools Services are unavailable" when signing into Member Tools App

#26

Post by russellhltn »

Lorieprasmussen wrote: Wed Sep 11, 2024 2:18 pm I have an Iphone 7 does this have anything to do with the situation.
The supported version of Member Tools is 5.0.3 and requires iOS 16. iPhone 7 did not receive iOS 16. You'll have to forgo the app and use the web browser.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
Lorieprasmussen
New Member
Posts: 2
Joined: Wed Sep 11, 2024 2:16 pm

Re: "Member Tools Services are unavailable" when signing into Member Tools App

#27

Post by Lorieprasmussen »

I have been having issues with my apple Iphone 7, it will only accept IOS 15 updates . The member tools app for the Church of Jesus Christ of Latter day Saints is available on IOS devices that run IOS 16.0 or later.
jdlessley
Community Moderators
Posts: 10183
Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: "Member Tools Services are unavailable" when signing into Member Tools App

#28

Post by jdlessley »

Lorieprasmussen wrote: Thu Sep 12, 2024 5:03 pm I have been having issues with my apple Iphone 7, it will only accept IOS 15 updates . The member tools app for the Church of Jesus Christ of Latter day Saints is available on IOS devices that run IOS 16.0 or later.
The official word for iPhone 7 is: "Mainstream software support for the iPhone 7 was dropped when iOS 16 was released. But, it still receives iOS 15 security updates (as of January 22, 2024). The current version of iOS to support iPhone 7 is iOS 15.8.3." So you will not be able to update to iOS 16. The only hardware solution is to upgrade your phone to a newer phone that operates on iOS 16. iOS 16 supports all iPhones starting at iPhone 8 and later and iPadOS 16 supports iPad Pro (all models), iPad Air (3rd generation and later), iPad (5th generation and later) iPad mini (5th generation and later).
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
russellhltn
Community Administrator
Posts: 35103
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: "Member Tools Services are unavailable" when signing into Member Tools App

#29

Post by russellhltn »

You should still be able to access the information via the browser.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
mdsprunt
New Member
Posts: 1
Joined: Sun Sep 15, 2024 2:58 pm

Re: "Member Tools Services are unavailable" when signing into Member Tools App

#30

Post by mdsprunt »

I had this problem. I had to update my IOS to the most recent version. Then I deleted the app and reinstalled it. That did the trick
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