Can't text missionaries ?

Any discussions around the Member Tools App on various mobile and electronic devices
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jfree
New Member
Posts: 2
Joined: Wed Mar 18, 2020 6:50 pm

Can't text missionaries ?

#1

Post by jfree »

Tools > Missionary > _Pick_Missionary_ > Phone > Text
does ... nothing ? Nor does "Call" ?
We were in a stake leadership training re: missionary work, and got dead-ended on this ...
Seems broken for both iOS and Android.
garystroble
Senior Member
Posts: 800
Joined: Thu Oct 20, 2016 4:34 pm
Location: near Milwaukee, Wisconsin, United States

Re: Can't text missionaries ?

#2

Post by garystroble »

jfree wrote: Sun Sep 15, 2024 8:16 pm Tools > Missionary > _Pick_Missionary_ > Phone > Text
does ... nothing ? Nor does "Call" ?
We were in a stake leadership training re: missionary work, and got dead-ended on this ...
Seems broken for both iOS and Android.
Suggest you check with the local missionaries and/or the mission office to see if there is an issue in your stake. Texting and calling them works fine here in my stake.
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sbradshaw
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Joined: Mon Sep 26, 2011 9:42 pm
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Re: Can't text missionaries ?

#3

Post by sbradshaw »

Maybe the mission didn't fill in a phone number for the companionship in your ward? Or filled it in incorrectly (such as a missing area code)?

EDIT: I'm seeing the same, in iOS Member Tools 5.0.3. There's a Send Feedback form under Help, to report issues. This sounds like a good bug to report!
Samuel Bradshaw • If you desire to serve God, you are called to the work.
BrianEdwards
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Posts: 1231
Joined: Sun Oct 30, 2016 10:42 pm
Location: Michigan

Re: Can't text missionaries ?

#4

Post by BrianEdwards »

Confirming it's working for me on an Android (version 14), using Tools v5.1.0. I also tried with a unit that has two missionary companionships, and I can select to text either of them and it brings up the message app with the correct phone number.

Seems like it might be an iPhone issue, perhaps.
russellhltn
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Can't text missionaries ?

#5

Post by russellhltn »

I'm seeing the same thing. Trying to text a missionary, I get "Can't reply to this short code". Yet I see a full phone number with country code (like +1 801.555.1212). And there's no place for me to enter text.

Yet it works fine for texting anyone from the general membership.

This is 5.1.0 on Android.

I suspect it's something in the formatting of the phone number my messaging app doesn't like.
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