Chrome browser issues

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matthorlacher
New Member
Posts: 5
Joined: Wed Sep 22, 2021 12:24 pm
Location: Salt Lake City

Chrome browser issues

#1

Post by matthorlacher »

When I use the Chrome browser to access churchofjesuschrist.org and my home page on that site, the graphics are way off and the font is incorrect. The logos and icons are way too big and it almost looks like the site thinks I’m viewing the page on a mobile device, but that is not reflected in the URL (e.g., no "m." at the beginning of the URL to indicate the browser is optimized for a mobile device). I've included a sample below. I've tried deleting cookies but that doesn't work. This does not happen when I use the Edge browser, but I much prefer Chrome. Any thoughts?
russellhltn
Community Administrator
Posts: 35088
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Chrome browser issues

#2

Post by russellhltn »

First, make sure your browser is set for 100% zoom. On a Windows machine, that would be Ctrl-zero.

Some pages will do strange things if the zoom is different.

Secondly, you might try incognito mode. If that work, then you need to delete church cookies from your browser.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
matthorlacher
New Member
Posts: 5
Joined: Wed Sep 22, 2021 12:24 pm
Location: Salt Lake City

Re: Chrome browser issues

#3

Post by matthorlacher »

Thank you for the quick reply.

Browser is set to 100% zoom, and the issues are the same in incognito mode. :(
russellhltn
Community Administrator
Posts: 35088
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Chrome browser issues

#4

Post by russellhltn »

What is the resolution of your monitor? I'm wondering if it's so large it's overflowed something and confused the system.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
SpigarelliSJ
Church Employee
Church Employee
Posts: 10
Joined: Fri Jan 30, 2015 12:05 pm

Re: Chrome browser issues

#5

Post by SpigarelliSJ »

Could there be a plug-in installed in chrome that might be affecting this?
matthorlacher
New Member
Posts: 5
Joined: Wed Sep 22, 2021 12:24 pm
Location: Salt Lake City

Re: Chrome browser issues

#6

Post by matthorlacher »

I think you resolved it! I had a "dark mode" plug-in that I wasn't really using b/c it didn't really work, so I removed it and the website went back to normal. Thank you!

For future reference, in case this issue comes up again, this is the "Dark Mode" plug-in install that was messing up the home page: https://mybrowseraddon.com/dark-mode.html
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