Change Mobile Number

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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aryan.estacio
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Posts: 1
Joined: Sun Aug 18, 2024 12:56 am

Change Mobile Number

#1

Post by aryan.estacio »

I'm trying to login on my LDS Account but I change my mobile number and the authentication code sent on my old mobile number. How can I change/update my old mobile number to a new number to receive the authentication code.
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Mikerowaved
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Joined: Sun Dec 23, 2007 12:56 am
Location: Layton, UT

Re: Change Mobile Number

#2

Post by Mikerowaved »

It's a process that takes a call to the Global Services Department. Your ward/branch clerk can give you the number. The first thing the GSD representative will do is verify your identity, then they can remove the two factor authentication.
So we can better help you, please edit your Profile to include your general location.
taffydoo3
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Posts: 1
Joined: Mon Oct 28, 2024 3:59 pm

Update phone number

#3

Post by taffydoo3 »

My phone number is incorrect on my account and the correct number is as follows: [removed]
Last edited by russellhltn on Mon Oct 28, 2024 4:07 pm, edited 1 time in total.
Reason: Removed personal information - this is a public forum
russellhltn
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Posts: 35190
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Update phone number

#4

Post by russellhltn »

taffydoo3 wrote: Mon Oct 28, 2024 4:01 pm My phone number is incorrect on my account and the correct number is as follows: [removed]
Assuming you're an adult, you should be able to update it via Member Tools or the Ward Directory and Maps website. If you don't have access to that, talk to your ward clerk or ward membership clerk.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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