Alan_Brown wrote:I'm not sure what is so complicated about it, unless the message has changed in the last week (since my wife signed up for LDS Account). The entire message sent to her was ... Seems pretty simple and straightforward to me. It doesn't sound at all like the message you describe above.
I doubt that the message was changed. But, that does not change the fact that the member of my ward was confused. The confusion was probably increased because I couldn't explain why he couldn't get to the ward's webpage.
Part of the confusion appears to come from not being sure what to do after clicking the verification link. Does the member go back to the registration screen? If so, what is required on that screen? If not, is everything complete? What else is needed? (After clicking the verification link, the member may have three or more screens of text and instructions open.)
The registration process requires filling out the registration forms, but then it requires starting up the e-mail application. The context switch adds complexity to the registration process. The task becomes complex for the person who is following and reading the directions for the very first time. And, if their short term memory is not good it can be challenging.
The next time that you help someone sign up for the LDS Account, do it over the phone where you cannot see their computer screen or why they are struggling. It will leave you with a different perspective than when you help them in person.
By the way, I have a minor security concern about this process. I think it could be used for "phishing". Anytime links are sent out requiring confirmation by clicking, there is a possibility that some evil person could make the link "look" like the LDS Account confirmation link, but by manipulating the URL unobtrusively causing members to end up on bad websites.