LDS Account Support and Help

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
melfisher2000
New Member
Posts: 1
Joined: Tue Sep 10, 2024 3:05 pm

Re: LDS Account Support and Help

#31

Post by melfisher2000 »

My Aunt is having trouble log in? We have try many thing. It Telling her, her member number is associated with another account.
garystroble
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Joined: Thu Oct 20, 2016 4:34 pm
Location: near Milwaukee, Wisconsin, United States

Re: LDS Account Support and Help

#32

Post by garystroble »

melfisher2000 wrote: Tue Sep 10, 2024 3:07 pm My Aunt is having trouble log in? We have try many thing. It Telling her, her member number is associated with another account.
Your aunt should contact her ward or branch clerk for the phone number of the Global Service Center. They will be able to sort it out for her. She will have to call, they will not talk to you or the clerk about it, only to her directly.
LouisBerg
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Posts: 1
Joined: Fri Oct 11, 2024 9:53 am

Re: LDS Account Support and Help

#33

Post by LouisBerg »

Please help me! For months, when I try to access my ldstools account I have gotten the message “member tools is not available.” What is the solution?
russellhltn
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: LDS Account Support and Help

#34

Post by russellhltn »

LouisBerg wrote: Fri Oct 11, 2024 9:58 am I have gotten the message “member tools is not available.” What is the solution?
Odds are it's one of two things: Your phone is too old to run the current version of tools, or your membership record is no longer in any ward.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
josephduerden
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Joined: Wed Nov 06, 2024 3:09 pm

Re: LDS Account Support and Help

#35

Post by josephduerden »

I keep trying to go to the online store to purchase new garments but every time it logs me out automatically and then does not allow me to log back in in the store. Not sure what else to do to order new garments.
jdlessley
Community Moderators
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Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: LDS Account Support and Help

#36

Post by jdlessley »

This is a characteristic of the cookie build-up problem. Try using the incognito/private mode of your browser. If that works then delete all cookies and clear the cache for the Church website.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
hilmajeanb
New Member
Posts: 1
Joined: Fri Nov 29, 2024 1:18 pm

Re: LDS Account Support and Help

#37

Post by hilmajeanb »

I am a church history museum docent recently incorporated into the Church Headquarters Mission. As a result, I have different accounts and passwords that have caused me much difficulty with my account, ancestry.org and my ward directory. I have been able to verify and get on my account but seem to be locked out with the prompt saying "there is a difficulty regarding my data. Can anyone assist this with this? Hilma Bellessa
jdlessley
Community Moderators
Posts: 10291
Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: LDS Account Support and Help

#38

Post by jdlessley »

Contact the Global Services Department (GSD). They can help you with your Church Account.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
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