Member Tools - no web browser available

Discussions around the Android version of the Member Tools application
Post Reply
TEGoldberg
New Member
Posts: 1
Joined: Mon Nov 11, 2024 10:13 am

Member Tools - no web browser available

#1

Post by TEGoldberg »

Member tools is suddenly not allowing me to log in. When I went to access it, it asked me to sign in for the first time in a very long time - normally it just opens up with my fingerprint or my pin. But when I tried to sign in, I got a message that says "no web browser available" . Which doesn't make any sense because I'm actively on wi-fi, and have a data plan, so there should be plenty of connectivity. Anyone else having this problem? It feels like an update got pushed that didn't quite make it all the way through. I'm planning on uninstalling the app if it doesn't clear up in another 24 hours.
jdlessley
Community Moderators
Posts: 10299
Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: Member Tools - no web browser available

#2

Post by jdlessley »

TEGoldberg wrote: Mon Nov 11, 2024 10:16 am Member tools is suddenly not allowing me to log in. When I went to access it, it asked me to sign in for the first time in a very long time - normally it just opens up with my fingerprint or my pin.
Member Tools may require a log on after certain updates. This last update did require me to log on again instead of using biometrics or pin.
TEGoldberg wrote: Mon Nov 11, 2024 10:16 amBut when I tried to sign in, I got a message that says "no web browser available" . Which doesn't make any sense because I'm actively on wi-fi, and have a data plan, so there should be plenty of connectivity. Anyone else having this problem? It feels like an update got pushed that didn't quite make it all the way through. I'm planning on uninstalling the app if it doesn't clear up in another 24 hours.
I did not have the same experience.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
russellhltn
Community Administrator
Posts: 35311
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Member Tools - no web browser available

#3

Post by russellhltn »

TEGoldberg wrote: Mon Nov 11, 2024 10:16 am But when I tried to sign in, I got a message that says "no web browser available" . Which doesn't make any sense because I'm actively on wi-fi, and have a data plan, so there should be plenty of connectivity.
What web browser do you have set as default? I'm thinking Member Tools can't find the browser program.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
1.tom.clark@gmail.com
New Member
Posts: 1
Joined: Sun Nov 17, 2024 12:50 pm

Re: Member Tools - no web browser available

#4

Post by 1.tom.clark@gmail.com »

When I try to open Tools, it tries to open in a browser, but not my default browser. It seems to want to open in a Samsung browser which I have disabled, and I have no way to direct it to open in my default browser, which is Firefox. The app is now totally useless.
jdlessley
Community Moderators
Posts: 10299
Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: Member Tools - no web browser available

#5

Post by jdlessley »

There could be a problem introduced during an update either to your device operating system or an update to the app. If that is the case then uninstall the app, reboot your device, and reinstall the app from the Play Store.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
ndt_trainer
New Member
Posts: 2
Joined: Sun Feb 26, 2017 4:51 pm

Re: Member Tools - no web browser available

#6

Post by ndt_trainer »

Im having the same issue. Uninstall
/ reinstall / clear cache did not help. It is opening a samsung web browser NOT the app. This is two weeks now. I cant use the app at all. I have to log in from my computer.
Post Reply

Return to “Android Member Tools App”