"No Networks Found" Under Networks in CNM Dashboard

Discussions about Internet service providers (ISPs), the Meetinghouse Firewall, wired and wireless networking, usage, management, and support of Meetinghouse Internet
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robyoungberg
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Posts: 10
Joined: Mon Apr 13, 2020 11:11 am

"No Networks Found" Under Networks in CNM Dashboard

#1

Post by robyoungberg »

Hi,

I'm the STS and manage the internet in three stake buildings. I log in to CNM every Friday or Saturday to make sure the internet is working for Sunday. Sometime in October 2024, I logged in and saw "No networks found" under the "Networks" section of the dashboard for each of the three buildings. Is anyone else having this issue? We switched our ISP in June or July, but it was still working as expected after that (up until now). Thankfully, I don't need to get in and change anything like the Lehi password for another several weeks, so, not urgent (yet).

Screenshot attached.
(I blacked out identifying info)
(I blacked out identifying info)
russellhltn
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: "No Networks Found" Under Networks in CNM Dashboard

#2

Post by russellhltn »

Working fine for me. I'd call support.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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Mikerowaved
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Joined: Sun Dec 23, 2007 12:56 am
Location: Layton, UT

Re: "No Networks Found" Under Networks in CNM Dashboard

#3

Post by Mikerowaved »

robyoungberg wrote: Sat Nov 16, 2024 2:04 pm I log in to CNM every Friday or Saturday to make sure the internet is working for Sunday.
CNM lets you receive notices via email if the status of the firewall and/or switch(es) change. In CNM, browse to the property and firewall of choice, then in the drop-down Menu, select Alert Settings. Turn on the switch Enable Network Alerts and enter your email address. Do that for all your firewalls and you'll be set.

This saved my bacon one Saturday when I was alerted to a ward building's internet cycling on and off every 30-60 minutes. With the help of my ISP (XMission fiber), I was able to troubleshoot it down to a bad battery on a UPS. Pulling the battery let the system run continuously. XMission support said they no longer install these UPS's as they often cause more trouble than they're worth.
So we can better help you, please edit your Profile to include your general location.
robyoungberg
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Posts: 10
Joined: Mon Apr 13, 2020 11:11 am

Re: "No Networks Found" Under Networks in CNM Dashboard

#4

Post by robyoungberg »

Thanks, all.

Mikerowaved, thanks for the tip, I'll do that.

Meanwhile, it's working normally now. I love when glitches don't create active problems and fix themselves.
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