Member in local MLS can't be accessed

[kenrlaird-p40]

A member record was recently moved into our ward from address unknown, but I cannot locate the record. Her last name does not appear in the selection screen and as, far as I know, there is no way to access the record by any other search criteria. This person does not show up in the ward directory, either by herself, or as a child in one of the families. How does one solve such a problem?

[russellhltn]

My guess is that her last name is showing up, but it is different then what you are expecting. Try creating a report for recent move-ins.

[aebrown]

My guess is that her last name is showing up, but it is different then what you are expecting. Try creating a report for recent move-ins.

The built-in report for new move-ins is found under Reports/Forms > Members Moved In.

You might also want to check the Members Moved Out report -- one reason you might not be able to find her is that her record has quickly been moved out.

[mkmurray]

My guess is that her last name is showing up, but it is different then what you are expecting. Try creating a report for recent move-ins.

The likely cause is if the "Preferred" last name differs from her "Full" last name. The "Preferred" name could match the "Maiden" last name, or even be something completely different. I have recently had the same situation in my ward, where it was difficult to find the member because of differing surnames in each of the different types of name fields.