MLS Crash after update

Discussions around using and interfacing with the Church MLS program.
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chris_burnham
New Member
Posts: 2
Joined: Thu Jan 13, 2011 5:59 pm

MLS Crash after update

#1

Post by chris_burnham »

Upon doing a send / receive I downloaded the update to MLS 3.3 today. It asked me to restart the computer. After doing so, MLS fails to run. When I click on the icon, I see the splash screen for a second, and then it disappears. I confirmed via the process manager that mls.exe is not running, except for brief time I see the splash screen.

Is anyone else having this problem? What steps can I take to resolve it?

I'm an assitant clerk in a BYU student ward with a computer on-campus.
dnslynn
New Member
Posts: 49
Joined: Tue Jan 26, 2010 8:56 pm
Location: Klamath Falls, OR, USA

#2

Post by dnslynn »

I would first download and re-install MLS 3.3. There are instructions on how to download at https://tech.lds.org/wiki/index.php/MLS_download_site . If that doesn't solve the problem, you can try a clean install following the instructions at https://tech.lds.org/wiki/index.php/MLS ... and_repair . The "Preparation" step has you save the "C:\Program Files\LDS Church\MLS\Data" folder to the desktop. As a precaution, I would also save the "C:\Program Files\LDS Church\MLS\Units" folder to the desktop, and it doesn't hurt to have the your recent backup on hand.
RDKatz
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Posts: 3
Joined: Thu Jul 30, 2009 5:08 pm
Location: Lincoln, Nebraska, USA
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Refresh worked

#3

Post by RDKatz »

One of my Wards had this problem. I re-installed MLS 3.3 and it worked. Thanks for your help.
harjon
New Member
Posts: 17
Joined: Mon Jul 20, 2009 10:56 am
Location: USA

#4

Post by harjon »

So far today I've had one unit in my stake that has had this same exact problem. We uninstalled the old MLS, downloaded and installed the new version, restored the data from backup and all is well.
whitingj
New Member
Posts: 4
Joined: Sun Jan 16, 2011 2:54 pm

Having same problem

#5

Post by whitingj »

We are having the same problem and are trying a resinstall right now. We'll post when we have it working.
whitingj
New Member
Posts: 4
Joined: Sun Jan 16, 2011 2:54 pm

Fixed

#6

Post by whitingj »

We got the problem fixed. We downloaded mls from mls.lds.org and just ran the mls install. Everything worked just great and it kept all the data (we didn't have to do a restore).
bflash98
New Member
Posts: 5
Joined: Sun Jan 16, 2011 9:24 pm

#7

Post by bflash98 »

We had the same problem with one ward and we fixed it by installing the full install of 3.3 from mls.lds.org. We didn't have to re-import the data.
tortdog
Member
Posts: 165
Joined: Mon Jul 28, 2008 8:00 am
Location: Austin, Texas

#8

Post by tortdog »

Crashed our system too. We downloaded and reinstalled and everything looks back to normal. Our stake tech specialist strongly advised AGAINST doing an "update" via MLS. He's had repeated calls from wards of the update crashing the systems.
kylehart
Member
Posts: 50
Joined: Mon May 18, 2009 7:44 pm
Location: Alexandria, VA

#9

Post by kylehart »

FWIW, +1. Inplace reinstall (after tracking down the unit password) worked.
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