Primary LDS Account Email

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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jsdgam
New Member
Posts: 1
Joined: Mon Aug 08, 2011 7:31 am

Primary LDS Account Email

#1

Post by jsdgam »

When I update my email address in the ward directory, it does not update the primary LDS account. Emails are still going to the old email address when people email me from the ward directory. Shouldn't they sync? How do I change this? I have updated everything I know to update.
scgallafent
Church Employee
Church Employee
Posts: 3006
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

#2

Post by scgallafent »

You can modify your LDS Account profile at https://ldsaccount.lds.org/.
russellhltn
Community Administrator
Posts: 31987
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

#3

Post by russellhltn »

How long have you waited? It can take a couple of days for all the different systems to sync.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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tomjoht
Member
Posts: 362
Joined: Tue Dec 21, 2010 12:48 pm
Location: Utah, USA
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#4

Post by tomjoht »

Your directory email address and your LDS Account email aren't connected in any way. Your directory email address is only linked with your MLS email address.
kisaac
Community Moderators
Posts: 1184
Joined: Sun Oct 21, 2007 6:04 am
Location: Utah, united states

#5

Post by kisaac »

Are you sure the primary doesn't have their own list they are using to email their notices? In that case, your old email is saved in a "contact list" of somebody, and they will need to correct it.
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