I'm getting a "Can't Transmit" error last night and this morning when trying to transmit some check information. The financial clerk said the Sunday batch transmitted fine. I can get on the internet with Firefox, so the internet works. I've emailed the Stake Clerk as suggested in the "Can't Transmit" message that comes up.
Any ideas?
Can't Transmit
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aebrown
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- Location: Draper, Utah
DavidCar wrote:Any ideas?
There's an entire wiki article on Troubleshooting MLS transmission problems. That should give you some suggestions.
Questions that can benefit the larger community should be asked in a public forum, not a private message.
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ffrsqpilot
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- Joined: Fri May 09, 2008 8:51 am
- Location: Montrose, Colorado
One of our units had the same problem last night (We are a Colorado Stake). The unit in question has a late meeting schedule and didn't finish the donation count until around 5:30 Mountain Time. The finance clerk found me in the building and related the issue and I told him I would look at it after the meeting I was in finished. At 7:30 pm I went to the unit's computer, logged on and did a Send/Recieve. The transmission went through just fine. What may have been the problem is I think SLC was engaged in taking control of the computers (or at least something along that line as I had also had problems with some transmissions from the Stake Computer). By 7:30 it seems to have worked itself out as the transmission went though. I checked with LUS this morning and they concurred that they had the transmission for that unit's donation batch.
Not sure this is what the original post was encountering but it seems at least for us it was a temporary situation.
Not sure this is what the original post was encountering but it seems at least for us it was a temporary situation.
I'm in Orem, Utah. We're on the internet with a fiber optic line. I can use webmail from the ward computer. The tithing batch got sent yesterday afternoon. At about 6pm and also this morning I can't transmit some checks. I looked over the troubleshooting list referred to in the earlier reply. MLS Dialer options is still set at "Use Internet". At "Troubleshooting Level 2" I don't know anything about Afaria, so I didn't try deleting the suggested files. At Level 3, there is no Windows Firewall block. At level 4, I wasn't ready to try reinstalling MLS. The Stake Clerk suggests I wait until tomorrow to try again.
Also had a lot of issues yesterday. The stake was unable to transmit but it worked fine later in the day. I had another unit that got the error and then started got the unauthorized error just as they went to transmit their tithing. The link aebrown provided will be most helpful. I just wanted to let you know you weren't alone on this error.
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russellhltn
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I think somewhere in the Level 1 Troubleshooting should probably be the question "See if other units in the stake are able to transmit". For a hardwired computer that can get to the internet, the most likely issue (in my experience) is a problem with the church servers.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
I've still got "Error 1: Unable to Transmit"
So either I'll tell the ward computer specialist to do the troubleshooting steps that I skipped, or I'll have the Stake Clerk call Salt Lake so they can tell him to tell me to tell the ward computer specialist to do the troubleshooting steps that I skipped.
So either I'll tell the ward computer specialist to do the troubleshooting steps that I skipped, or I'll have the Stake Clerk call Salt Lake so they can tell him to tell me to tell the ward computer specialist to do the troubleshooting steps that I skipped.
Good move. I would have the ward do the troubleshooting, and then tell him to call directly.DavidCar wrote:So either I'll tell the ward computer specialist to do the troubleshooting steps that I skipped, or I'll have the Stake Clerk call Salt Lake so they can tell him to tell me to tell the ward computer specialist to do the troubleshooting steps that I skipped.
If the stake can be there when he calls, that is even better. We had a little fun one time when one of our ward clerks was speaking with Local Unit Support and got the "your stake should have called" line. He handed me the phone and I said, "the stake told him to call and I am standing here right next to him. I will hand the phone back to him so you can solve his problem."
And they made a very valiant effort to do so.