Jimmer wrote:There is a chance that your membership files need to be updated. Try doing a request unit refresh data.
To restore the files click on File- Request Unit Refresh Data. From the box that pops up select the files you'd like to have refreshed and click 'OK'. The next time you do a send/receive this request will be submitted to HQ. Wait a few hours and do another send/receive to get the results of that request for new membership records.
The other thing that you could do is have your bishop call headquarters and search for the record that you have created. I don't think that they can give you membership information but I know that they can for the bishop.
Hope this helps
Can this be done also with the lost financial report? One of the branches in our district had problem with their computer wherein the MLS did not work. The Area Office has requested that the computer be brought back to the HQ for repairs. That branch had to use the other branch computer for reporting. However, when the backup was installed it lacked some financial data because the clerk forgot to do a backup of their last report before their computer had troubles. Do you think doing a Request Unit Refresh Data would help us with the problem?