Error when trying to delete course

Discussions about the Lesson Schedules Tool
mdturner
New Member
Posts: 15
Joined: Fri Sep 30, 2011 1:45 pm
Location: Seattle, WA, USA
Contact:

Error when trying to delete course

#1

Post by mdturner »

Hi,

When I try to delete a course I get the message "Service error detected. The session may have timed out." I've tried clearing cookies and logging in on a different computer.

Thanks!
mevans
Senior Member
Posts: 1936
Joined: Tue May 22, 2012 1:52 pm
Location: California, USA

#2

Post by mevans »

What's your calling? Can you get someone else with permissions to try deleting the course just to see what happens?
guyhambly
New Member
Posts: 1
Joined: Wed Sep 26, 2012 8:30 am

#3

Post by guyhambly »

I'm having the same problem. I've tried at home and at the clerk's office yesterday (different computer).

I'm the Ward Clerk and cannot delete any classes.

Thanks
RayLister
New Member
Posts: 1
Joined: Wed Sep 28, 2011 1:22 pm

Error when trying to delete course

#4

Post by RayLister »

I'm having the same problem?
russellhltn
Community Administrator
Posts: 31317
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

#5

Post by russellhltn »

This has been reported to the developers.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
lisaan
Church Employee
Church Employee
Posts: 259
Joined: Mon May 14, 2012 2:16 pm
Location: Riverton, Utah, USA

#6

Post by lisaan »

We're having trouble duplicating this problem here at the church. If you would send me a private message with your header information (go to http://www.lds.org/header after logging in and copy that page) we'll see if we can figure out what's going on. Thanks for your patience.
QA Engineer
ESScott117
New Member
Posts: 3
Joined: Tue Oct 02, 2012 3:53 pm

#7

Post by ESScott117 »

I also, as branch clerk, have been unable to delete any existing classes in order to enforce the exceptions to lesson schedules. I tried from the unit computer on Sept 23 and 30, from my laptop at church on the 30th, and at home today. All attempts give me the "Service error detected. The session may have timed out." It makes no difference if I use IE, Firefox, or Chrome.
gbell32
New Member
Posts: 1
Joined: Wed Oct 03, 2012 9:46 am

will a screen shot do?

#8

Post by gbell32 »

LisaAn wrote:We're having trouble duplicating this problem here at the church. If you would send me a private message with your header information (go to www.lds.org/header after logging in and copy that page) we'll see if we can figure out what's going on. Thanks for your patience.


I attached a screen shot of the error I get.
Attachments
Lesson Schedules.jpg
(88.03 KiB) Downloaded 1407 times
russellhltn
Community Administrator
Posts: 31317
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

#9

Post by russellhltn »

No, they need the information found in the header. It gives such details as your calling, etc.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
mdturner
New Member
Posts: 15
Joined: Fri Sep 30, 2011 1:45 pm
Location: Seattle, WA, USA
Contact:

#10

Post by mdturner »

I sent Lisa my header info last week, but haven't heard anything yet.
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