My account got hacked

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
davesudweeks
Senior Member
Posts: 2801
Joined: Sun May 09, 2010 9:16 pm
Location: Washington, USA

Re: My account got hacked

Post by davesudweeks »

I received one a few days ago but just noticed it yesterday in my spam folder so marked it "not spam" in Gmail. I received another identical one this morning.
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russellhltn
Community Administrator
Posts: 36596
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: My account got hacked

Post by russellhltn »

I got one today and the 14th.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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sbradshaw
Community Moderators
Posts: 6729
Joined: Mon Sep 26, 2011 9:42 pm
Location: Utah

Re: My account got hacked

Post by sbradshaw »

I was wondering why I never got the email – it turns out it was in the spam folder for me as well (Gmail).

I do generally get Send a Message emails (noreply-lcr@churchofjesuschrist.org) and Church communication emails (Communication@message.ChurchofJesusChrist.org) in my inbox. This one that went into spam was from info@e.churchofjesuschrist.org, and must have gone through a different system.
Samuel Bradshaw • If you desire to serve God, you are called to the work.
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caillines
Member
Posts: 336
Joined: Sun Dec 14, 2008 6:09 pm
Location: Australia

Re: My account got hacked

Post by caillines »

I got the first email, but not the second one. Frustratingly, the phone number given for Australians to call to get info uses British Time, and so doesn't open until the evening East Australia time, so I'm still yet to call.
Has anyone called the number and can describe what the process is like (i.e. who is at the other end, what do they ask, what do they give you)?
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