Last month I was given a new family for home teaching and I went to my desktop computer to look up the name. This is the place where I can select the Ward and Stake Websites, click on the Members Directory, and I get a page with the alphabet across the top. When I clicked on the appropriate letter (D) and went to those names in my ward the family name was not there. I tried it several times but there was no change.
I started my Android tablet and opened the LDS Tools app. There I was able to go right to the family name and see the information. Why was it not showing on the main Church's website? This one:
https://secure.lds.org/units/a/directory/1,7946,605-1-7-158305,00.html
I next went to the ward clerk's office on Sunday after church and he was able to easily bring up the same name on his software. I asked if there was a "Bishop Contact Only" box checked or maybe a "Do Not Visit" but there was none.
The conclusion is that I can find the family on the clerk's software and also on my Android LDS Tools app but not on any desktop using the Church's main website. Is there more than one database that is being searched?
Any help will be appreciated.

Frank Reid
Roy Utah Stake
Roy 23 Ward