MLS will not load

Discussions around using and interfacing with the Church MLS program.
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scottnboyle
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MLS will not load

Postby scottnboyle » Sat Jan 21, 2012 3:28 pm

MLS has been working fine as recently as last week, but today, the MLS picture shows up on the screen for about one second and then the program does not load. I restarted the computer and tried again - still not loading. Any suggestions?
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russellhltn
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Postby russellhltn » Sat Jan 21, 2012 3:41 pm

You might want to find out if anything has happened. You could try MLS installation and repair.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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rodrigues.lds
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System Restore

Postby rodrigues.lds » Mon Jan 23, 2012 12:37 pm

You could also try to restore the system by using System Retore tool inside Windows. (Start > All Programs > Accessories > System tools > Choose a restore point and keep going.
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dajoker
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Postby dajoker » Mon Jan 23, 2012 5:29 pm

Or try starting MLS from the command line. Messages during startup will go to the shell and you can paste them here if they do not give you any good ideas. There's also an mlslog.txt file in your instance's data directory (search for it if nothing else):

cd \
dir /s mlslog.txt

The contents may give some clue as to what the problem is.

AB
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rbeede
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Postby rbeede » Mon Jan 23, 2012 7:28 pm

Also if Java updated itself recently that could cause problems. I wish MLS just had a private JRE instead.
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russellhltn
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Postby russellhltn » Mon Jan 23, 2012 7:30 pm

rbeede wrote:I wish MLS just had a private JRE instead.


Unless it's changed, I believe it does.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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jdlessley
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Postby jdlessley » Mon Jan 23, 2012 9:07 pm

RussellHltn wrote:Unless it's changed, I believe it does.
For Windows XP the system JRE is located in C:\Program Files\Java\jre6. The MLS JRE is located in C:\Program Files\jre6.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?
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