membership records in MLS out of synch with clerk tools on lds.org

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geowizrd
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Joined: Mon Sep 07, 2009 3:38 pm
Location: littleton, co usa

membership records in MLS out of synch with clerk tools on lds.org

#1

Post by geowizrd »

a family moved from another ward in our stake into our ward, and their membership records were sent by the old ward to ours. they show up in the lds.org directory, and within clerk tools on lds.org you can even view their membership records online. however, their records have not been sent to our ward's MLS, despite multiple send/receives over a weeks time since their records first appeared on lds.org. any experiences with or fixes for this?
russellhltn
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#2

Post by russellhltn »

I would suggest the new ward do a Unit data refresh.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
bhm014
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Joined: Wed Apr 30, 2008 5:30 pm

#3

Post by bhm014 »

Thank you so much for the tip, I did have the same issue. I did a Unit data refresh as you have mentionned and have received the membership record I requested. Thanks again.
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