Tech Forum

We have had several users that activated an lds.org account in the past, but now can't remember their password or username. They are also no longer using the email address they used to activate the account.

The problem is . . . when they try to signup a new account, they are not allowed. The system reports they already have an account associated with their record number, and wants to email information on the old account to the old email address that is no longer active.

How do we proceed with these types of users?

Dave Cook

drcook345 wrote:We have had several users that activated an lds.org account in the past, but now can't remember their password or username. They are also no longer using the email address they used to activate the account.

The problem is . . . when they try to signup a new account, they are not allowed. The system reports they already have an account associated with their record number, and wants to email information on the old account to the old email address that is no longer active.

How do we proceed with these types of users?

Dave Cook

1. Go to http://ldsaccount.lds.org
2. Click on Can't Sign In
3. Click on How do I recovery my user name?
4. Click on I don't have/remember my e-mail

From there it will lead them through resetting their email, recovering their user name and setting a new password. They will need their membership number and birth date and access to their current email account to complete the process.

duh! I missed that the other night I guess, thanks. We'll try that. -dc

I've attached a self-help file for recovering an LDS Account. All that's needed is the MRN, Date of Birth and a valid email address