Old Records Still on lds.org and LDS tools app
-
douglas.valentine
- New Member
- Posts: 2
- Joined: Wed Aug 01, 2012 9:26 pm
Old Records Still on lds.org and LDS tools app
In our YSA ward we have moved out several records out of the ward, but they still show up on LDS tools app and lds.org. It has been 2 months since they have moved out, and our MLS directory is up to date. Why isn't the website up to date? Does it have something to do with the callings feature in MLS? Any suggestions?
-
tyleransom
- New Member
- Posts: 1
- Joined: Mon Aug 27, 2012 6:11 am
-
russellhltn
- Community Administrator
- Posts: 36329
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Out of curiosity, were these records moved to "address unknown"? I'm wondering if there's a bug when the member doesn't go to another unit - or at least a unit that doesn't have a "webpage".
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
-
lajackson
- Community Moderators
- Posts: 11842
- Joined: Mon Mar 17, 2008 10:27 pm
- Location: US
Other posts (sorry, I looked and cannot find one) have indicated that there is something that happens when a member moves to another unit and then logs in to lds.org as a member of the new unit. This seems to correct calendar errors on mobile devices and several other problems. I wonder if this would have an influence in the directory area, as well.
Of course, if the record is sent to address unknown, or the member does not actively use lds.org then this will not work.
And in my opinion, while it does seem to solve some problems, I am surprised that the proper assignment of members to units does not follow official membership record actions, but seems to be aided in some small measure by the need for the member to actively connect before all of the pieces come together.
Of course, if the record is sent to address unknown, or the member does not actively use lds.org then this will not work.
And in my opinion, while it does seem to solve some problems, I am surprised that the proper assignment of members to units does not follow official membership record actions, but seems to be aided in some small measure by the need for the member to actively connect before all of the pieces come together.
-
russellhltn
- Community Administrator
- Posts: 36329
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
lajackson wrote:Other posts (sorry, I looked and cannot find one) have indicated that there is something that happens when a member moves to another unit and then logs in to lds.org as a member of the new unit. This seems to correct calendar errors on mobile devices and several other problems. I wonder if this would have an influence in the directory area, as well.
If that were the case, I think the complaints would have been much louder.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
-
brady9526
- New Member
- Posts: 1
- Joined: Sun Nov 02, 2025 9:18 am
Re: Old Records Still on lds.org and LDS tools app
We have moved our records over to our new ward that we have moved seven months ago too and it still shows in the LDS Tools app our old address. How can we fix that? We talked the word clerk and they said our address and records are under a new address.
-
rmrichesjr
- Community Moderators
- Posts: 4407
- Joined: Thu Jan 25, 2007 11:32 am
- Location: Dundee, Oregon, USA
Re: Old Records Still on lds.org and LDS tools app
I understand the app has at least one level of data refresh or update. Have you updated the data in the app?brady9526 wrote: Sun Nov 02, 2025 9:19 am We have moved our records over to our new ward that we have moved seven months ago too and it still shows in the LDS Tools app our old address. How can we fix that? We talked the word clerk and they said our address and records are under a new address.
I understand there's a separate issue with the ward/stake calendars: If you had subscribed to calendar events in your old ward, you will still received notifications until you go to the calendar and view and/or update your notification settings.