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Lan desk installation - server could not connect

Posted: Sun Oct 14, 2012 9:35 am
by stephen500
Having problems installing lan desk on a fh computer. It is unable to install certificate. Server problems. Is the server off line on Sundays?
Stephen Sinclair, STS, Chester England stake

Posted: Sun Oct 14, 2012 12:03 pm
by russellhltn
It may have gone down and there's no one there to fix it. I'd try again another day.

Since this is for a FHC computer, make sure you're getting it from a familysearch site, not from site.

Posted: Sun Oct 14, 2012 1:38 pm
by stephen500
Thanks I am, Sunday is no always a good day

Posted: Mon Oct 15, 2012 2:28 pm
by johnshaw
Do a LANDesk connection reset. If it resets successfully, re-run the portal update again. You must have admin rights to successfully import the security certificate.

I've also had a problem with a new Center not being built out on LANDesk... so if it's new you will need to contact support.