Bishopric members all under custom positions - lost financial authorization

Discussions around using and interfacing with the Church MLS program.
dustinaleksiuk
New Member
Posts: 23
Joined: Fri Mar 30, 2012 1:21 pm
Location: Calgary, AB

Bishopric members all under custom positions - lost financial authorization

#1

Post by dustinaleksiuk »

Hello,

I'm the stake technology specialist in my stake. One of our wards is having an odd problem: they can't authorize donations. They get a warning after entering their password saying that one of the authorizing parties has to be a member of the bishopric. I went to Organizations->Bishopric, and all of the Bishopric callings are listed in the "custom positions" tab.

When I remove and re-add a bishopric member, the list of bishopric callings are all marked as custom. They have the little circle custom icon next to them instead of the star icon. The only calling with a star is "Assistant Ward Clerk."

If anyone has any insight, please let me know. It seems like somehow the positions got flagged as custom instead of standard.

In the MLS section of the wiki I think I remember that there is a way to restore membership information from a previous version if it gets corrupted. I'll look and see if I can find reference to that. I could restore from last week's backup, but they would have to enter all the tithing in again so I'm hoping to leave that a bit longer.

If anyone has any ideas, I'd love a response. Thanks very much.

Regards,
Dustin
russellhltn
Community Administrator
Posts: 31959
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

#2

Post by russellhltn »

dustinaleksiuk wrote:In the MLS section of the wiki I think I remember that there is a way to restore membership information from a previous version if it gets corrupted.

There's a way to restore MLS users if they are lost, but that's not the same thing.

You might want to look at the CDOL and make sure that's set up properly.

I would not suggest a restore as that can mess up other things.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
dustinaleksiuk
New Member
Posts: 23
Joined: Fri Mar 30, 2012 1:21 pm
Location: Calgary, AB

Update

#3

Post by dustinaleksiuk »

Thanks.

If it helps, it looks like our version of MLS in this ward is 3.5.0_20952, according to the Help -> About box.
dustinaleksiuk
New Member
Posts: 23
Joined: Fri Mar 30, 2012 1:21 pm
Location: Calgary, AB

#4

Post by dustinaleksiuk »

Oh, also, I forgot to mention. I checked CDOL and everything looks normal. I'm using a 2nd counselor in the bishopric as my test case. He's fine in CDOL.

Regards,
Dustin
dustinaleksiuk
New Member
Posts: 23
Joined: Fri Mar 30, 2012 1:21 pm
Location: Calgary, AB

Another update: still no luck

#5

Post by dustinaleksiuk »

I've now tried using the "File->Request Unit Refresh data" menu item as I see described in the wiki, but no luck. I did see MLS say that it was updating callings so I got excited, but no luck. I'm surprised that didn't work, because things look good in CDOL.

Dustin
russellhltn
Community Administrator
Posts: 31959
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

#6

Post by russellhltn »

dustinaleksiuk wrote:If it helps, it looks like our version of MLS in this ward is 3.5.0_20952, according to the Help -> About box.
OK, you've gotten the MLS 3.5 update. There should be a message about the upgrade process. It involves several send/receives 30 minutes apart until everything straightens out and falls back into sync.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
dustinaleksiuk
New Member
Posts: 23
Joined: Fri Mar 30, 2012 1:21 pm
Location: Calgary, AB

#7

Post by dustinaleksiuk »

RussellHltn wrote:OK, you've gotten the MLS 3.5 update. There should be a message about the upgrade process. It involves several send/receives 30 minutes apart until everything straightens out and falls back into sync.

I found that. I hope it resolves things. The message talks about doing a send/receive multiple times until all the menu items open up for us. I think they have, so we may be past that point. I guess we'll have to wait and see. Thanks for that. I'm going to reply back here if that resolves the issue, so if anyone has insight in the meantime, I'd love to hear it.
MerrillDL
New Member
Posts: 36
Joined: Wed Sep 30, 2009 11:55 am
Location: Orem, UT - USA

#8

Post by MerrillDL »

dustinaleksiuk wrote:I found that. I hope it resolves things. The message talks about doing a send/receive multiple times until all the menu items open up for us. I think they have, so we may be past that point. I guess we'll have to wait and see. Thanks for that. I'm going to reply back here if that resolves the issue, so if anyone has insight in the meantime, I'd love to hear it.

If you are on MLS 3.5, your Stake must be among beta sites. As you will see, MLS 3.5 is not yet available to download from the MLS website. Since you are experiencing problems, rather than troubleshoot (you could do more damage than good), to call MLS Technical support and let them handle it.

They are only available Monday - Friday, normal business hours (MDT), except Tuesday and Wednesday until 8:00pm.
rontilby
Member
Posts: 147
Joined: Mon Apr 20, 2009 8:22 pm
Location: Salt Lake City, UT, USA

#9

Post by rontilby »

MerrillDL wrote:If you are on MLS 3.5, your Stake must be among beta sites.
That statement is incorrect. MLS 3.5 was pushed out to many 3000 units in Utah and the Pacific Area beginning October 12th.
troywo
New Member
Posts: 18
Joined: Sun May 17, 2009 9:56 am
Location: Calgary AB Canada

#10

Post by troywo »

We had wards bump to the 3.5 release recently as well - 2 of 11 have had this same problem - you are not alone. We will be checking eagerly for a solution.

Thanks
Post Reply

Return to “MLS Support, Help, and Feedback”