Transmission Problems w/MLS 2.8.2

Discussions around using and interfacing with the Church MLS program.
lajackson
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Postby lajackson » Tue Jul 08, 2008 9:39 pm

dprice wrote:I can appreciate the volume of calls on Sunday... but we've gone back to the church at 10 p.m. Sunday and still had the problem.


If you think the CHQ servers might be overloaded, It is a quick phone call to check. After that, as others have said, start at the beginning with the phone line. Look for noise first, and go from there.

If you have done all you can with the phone line, SL can help you find out where the connection is stopping.

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opee
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Postby opee » Wed Jul 09, 2008 4:13 pm

lajackson wrote:If you think the CHQ servers might be overloaded, It is a quick phone call to check.


The only problem about the phone call on Sunday is not one is at the MLS Help Desk, right?

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aebrown
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Postby aebrown » Wed Jul 09, 2008 4:19 pm

opee wrote:The only problem about the phone call on Sunday is not one is at the MLS Help Desk, right?


No one is at the help desk on Sundays, but there is a prerecorded message (at the normal Help Desk phone number) that tells you the current MLS transmission server status.

If the servers are down, someone will be working to fix them (even on Sunday) and they will update the status message when the status changes.


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