Administrator Changing Member Email

Discussions about the Ward Directory and Map tool on churchofjesuschrist.org.
mevans
Senior Member
Posts: 2093
Joined: Tue May 22, 2012 1:52 pm
Location: California, USA

Re: Administrator Changing Member Email

Post by mevans »

rgilgen wrote:It would really be nice to allow administrators the ability to change a member's email, perhaps by sending an email to the member having them click a link which verifies the change and makes it effective.

Currently ward clerks can change member emails. Do they need to give me access to MLS?
I suggest talking with your bishop to see if he wants you to be able to do this. If so, he'll need to get you called as an assistant ward clerk. When I was called, my bishop specifically wanted me to focus on helping ward members use the online tools and they determined that I needed to be an assistant membership clerk to get the needed permissions. I have access to MLS, but I don't go there very often; another assistant membership clerk focuses on the MLS side of things with membership records, ordinances, etc.
nathanzimmerman
New Member
Posts: 3
Joined: Mon Jun 14, 2021 8:54 am

Re: Administrator Changing Member Email

Post by nathanzimmerman »

How does a member change his own email address?
russellhltn
Community Administrator
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Administrator Changing Member Email

Post by russellhltn »

nathanzimmerman wrote: Wed Feb 05, 2025 10:38 am How does a member change his own email address?
The best way is to go to https://account.churchofjesuschrist.org/ as that will update the account recovery address as well. I'm not sure if changing it in other areas will do that.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
jonesrk
Church Employee
Church Employee
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Joined: Tue Jun 30, 2009 8:12 am
Location: South Jordan, UT, USA

Re: Administrator Changing Member Email

Post by jonesrk »

russellhltn wrote: Wed Feb 05, 2025 10:54 am
nathanzimmerman wrote: Wed Feb 05, 2025 10:38 am How does a member change his own email address?
The best way is to go to https://account.churchofjesuschrist.org/ as that will update the account recovery address as well. I'm not sure if changing it in other areas will do that.
Changing it in other area's will not update that.
russellhltn
Community Administrator
Posts: 35688
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Administrator Changing Member Email

Post by russellhltn »

jonesrk wrote: Mon Feb 10, 2025 7:24 pm Changing it in other area's will not update that.
Agree. The only way to update the account recovery address is in "accounts".

What I'm not sure of is if updating recovery email will update it in other places. At one time there was verbiage that said it did.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
jonesrk
Church Employee
Church Employee
Posts: 2507
Joined: Tue Jun 30, 2009 8:12 am
Location: South Jordan, UT, USA

Re: Administrator Changing Member Email

Post by jonesrk »

russellhltn wrote: Mon Feb 10, 2025 7:47 pm
jonesrk wrote: Mon Feb 10, 2025 7:24 pm Changing it in other area's will not update that.
Agree. The only way to update the account recovery address is in "accounts".

What I'm not sure of is if updating recovery email will update it in other places. At one time there was verbiage that said it did.
Once you verify your email in Church Account it will be picked up by the membership system (as long as your Church Account is correctly connected to your membership)
ambldsorg
Member
Posts: 78
Joined: Sat Nov 19, 2022 6:44 am

Re: Administrator Changing Member Email

Post by ambldsorg »

jonesrk wrote: Mon Feb 10, 2025 8:24 pm Once you verify your email in Church Account it will be picked up by the membership system (as long as your Church Account is correctly connected to your membership)
Do you know if there are any plans within "Accounts" to enable members to request removal or otherwise remove their email address from the Church's email address blacklist?

viewtopic.php?t=45138

Sometimes email addresses are incorrectly added to blacklists and there needs to be a way to appeal the decision (which in all honestly was most likely an automated process not a human being) to block delivery of emails to an address.

I think a button that says "Revalidate Email" that utilizes the Amazon SES API to automatically remove the address from the suppression list would be great:

https://docs.aws.amazon.com/ses/latest/ ... ual-delete

God Bless

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