Cannot Connect With SLC

Discussions around using and interfacing with the Church MLS program.
ClarkeDunnam
New Member
Posts: 1
Joined: Thu Apr 17, 2014 3:31 pm

Cannot Connect With SLC

Postby ClarkeDunnam » Thu Apr 17, 2014 3:35 pm

MSL
Everything was fine - we were uploading, checking msg's etc., via internet. Then this Monday, April 14th, our clerk could not connect. The dial-up screen kept coming up. We have tried about everything to get our MSL back to connecting via the internet but to no avail.

Can anyone suggest settings that need to be made/changed? All users of our MSL/business computer have denied making any changes.

Thanks much.

Taos Ward
Taos, NM

russellhltn
Community Administrator
Posts: 26360
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Cannot Connect With SLC

Postby russellhltn » Thu Apr 17, 2014 4:09 pm

First, make sure you're connected to the Internet. Try opening a browser and going to Google. (If that's successful, then try go to filter.lds.org to make sure you are still behind a firewall.)

Then go into the system options and set MLS to only use the Internet.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

jdlessley
Community Moderators
Posts: 7163
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Re: Cannot Connect With SLC

Postby jdlessley » Thu Apr 17, 2014 4:15 pm

russellhltn wrote:Then go into the system options and set MLS to only use the Internet.

That is found in Edit > System Options > System. Either Internet or Auto Detect should work. But if Auto Detect is the selected option then select Internet and try again.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?


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