Trouble downloading videos

Discussions around the iPhone/iPad/iPod Touch versions of the Gospel Library application.
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jkallen13
New Member
Posts: 3
Joined: Sat Sep 27, 2014 5:34 am

Trouble downloading videos

#1

Post by jkallen13 »

Hello, on version 3.4.6, I am frequently unable to download videos to show offline in the Come, Follow Me lessons. I can sometimes download, but other times cannot download any videos. The error is attached. Any idea what causes this and how I can fix it? Thanks.
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mlauricella
New Member
Posts: 1
Joined: Mon Sep 29, 2014 5:34 pm

Re: Trouble downloading videos

#2

Post by mlauricella »

did anyone every respond to you? I have this same problem all the time. I can never pre-download and the internet is too slow to stream the video at church.
jkallen13
New Member
Posts: 3
Joined: Sat Sep 27, 2014 5:34 am

Re: Trouble downloading videos

#3

Post by jkallen13 »

No reply yet. I'm hoping one of the church tech guys replies.
russellhltn
Community Administrator
Posts: 31521
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Trouble downloading videos

#4

Post by russellhltn »

I suggest you use the contact information found on the Gospel Library support - iPhone page. While the developers sometimes visit here, I haven't seen them take up regular residence.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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