Can't donate online
-
- New Member
- Posts: 6
- Joined: Tue Oct 27, 2015 12:53 pm
Re: Can't donate online
Should I use his email address for the membership email address even on my account? Right now my email address shows up for both the personal and membership in my account.
-
- New Member
- Posts: 6
- Joined: Tue Oct 27, 2015 12:53 pm
Re: Can't donate online
We'll just ask our ward clerk how to proceed. Thanks for looking into this issue for me.
- sasgrw
- Member
- Posts: 280
- Joined: Mon Feb 06, 2012 10:47 am
- Location: Holly Springs, NC
Re: Can't donate online
And it says it can't register him because he's already registered? Any chance that error is correct? Maybe he is registered. Have you tried clicking on the "Forgot your user name?" or "Forgot your password?" links?
-
- Community Administrator
- Posts: 34504
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Can't donate online
Use the "Forgot Username" link and his MRN to find out what account it's linked to. He may have created it (perhaps for a different church site) and forgot about it.Bluebird45 wrote:but I still can't register him using his membership number. A puzzle.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
-
- Senior Member
- Posts: 2052
- Joined: Tue May 22, 2012 1:52 pm
- Location: California, USA
Re: Can't donate online
Definitely try the recovery options. If all else fails, you can try contacting LDS Account support.
Go here:
https://ldsaccount.lds.org/help/showAllQuestions
If you don't see an answer to your question, then click on the link "I didn't find an answer to my question." and you'll get an option to contact LDS Account support.
Go here:
https://ldsaccount.lds.org/help/showAllQuestions
If you don't see an answer to your question, then click on the link "I didn't find an answer to my question." and you'll get an option to contact LDS Account support.
-
- New Member
- Posts: 1
- Joined: Wed Oct 28, 2015 11:27 pm
Re: Can't donate online
When I go to My Ward > Donations, I get a modal box with this message in it:
The unit you belong to does not support online donations. Please select a country that you want your donations to go to.
When I select the country (USA, which is the only option in the menu) and click Continue, it just cycles me back to the same modal box.
I am having the exact same issue as described above. Was there ever a resolution on how to fix this?
The unit you belong to does not support online donations. Please select a country that you want your donations to go to.
When I select the country (USA, which is the only option in the menu) and click Continue, it just cycles me back to the same modal box.
I am having the exact same issue as described above. Was there ever a resolution on how to fix this?
-
- Community Administrator
- Posts: 34504
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Can't donate online
Check your email settings. Go to ldsaccount.lds.org, select "Contact Settings" on the left side. Make sure the first field (Email Address) has a current valid verified email address.kathrynk4 wrote:When I go to My Ward > Donations, I get a modal box with this message in it:
The unit you belong to does not support online donations. Please select a country that you want your donations to go to.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
-
- New Member
- Posts: 3
- Joined: Sat Jun 23, 2012 10:58 am
Re: Can't donate online
I'm having the same exact problem! I'm using a mac. I've tried switching the user agent to internet explorer, chrome, etc, but no luck. Please help!
-
- Community Moderators
- Posts: 9923
- Joined: Mon Mar 17, 2008 12:30 am
- Location: USA, TX
Re: Can't donate online
Have you followed the instructions russellhltn provided in the post just before yours?deveechurchy wrote:I'm having the same exact problem! I'm using a mac. I've tried switching the user agent to internet explorer, chrome, etc, but no luck. Please help!
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
-
- New Member
- Posts: 3
- Joined: Sat Jun 23, 2012 10:58 am
Re: Can't donate online
Yes, it has my valid email address, but still won't work.jdlessley wrote:Have you followed the instructions russellhltn provided in the post just before yours?deveechurchy wrote:I'm having the same exact problem! I'm using a mac. I've tried switching the user agent to internet explorer, chrome, etc, but no luck. Please help!