access is denied to my ward directory

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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access is denied to my ward directory


Post by bmcdonal7 »

The message I get back is that I am not a member. I can pay my tithing but access is denied when I try to sign into the ward directory.
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Re: access is denied to my ward directory


Post by russellhltn »

You probably don't have your Membership number (MRN) associated with your LDS Account. Go to and add it. If you have a temple recommend, or you've received a statement of donations from your ward, it should have your membership number. Otherwise, you'll need to ask your clerk for that.

If you have a MRN associated with your account, then your membership record is probably not in a ward. You need to talk to your clerk about that.
Have you searched the Help Center? Try doing a Google search and adding "" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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