Duplicate username

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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bebowcutt
New Member
Posts: 1
Joined: Sun May 08, 2016 11:09 am

Duplicate username

#1

Post by bebowcutt »

my spouse was setting up an account and the message said an account already exists, but when we retrieved the username, it was the same as mine. How can my spouse set up a separate account with a different username.
eblood66
Senior Member
Posts: 3703
Joined: Mon Sep 24, 2007 9:17 am
Location: Cumming, GA, USA

Re: Duplicate username

#2

Post by eblood66 »

How did you recover the username? By email or by membership number?

If you recovered by email, then you should recover by membership number instead.

If you recovered by membership number then either the membership number you're trying to use for her account is actually yours (in which case you need to get her number from the ward clerk) or her membership number is associated with your account (in which case you need to get with your membership clerk, get the correct number from him and ask him to contact the global service center about correcting the membership number on your account).
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