can not sign on or register

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mgj613
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Joined: Wed Aug 10, 2016 11:39 am

can not sign on or register

#1

Post by mgj613 »

I'm trying to set up my wife's new phone with LDS Tools. She has tried to register but keeps getting message" Member # or password is in error or you are already registered" We have changed phone numbers many times in past so I do not know which she might of used and can not receive a text with info needed to sign on.... :?
russellhltn
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Re: can not sign on or register

#2

Post by russellhltn »

You are trying to create a new LDS Account. You need to use the old LDS Account on the new phone. "Member #" is the Membership RECORD Number. It's the church member ID number - not your phone number.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
mgj613
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Posts: 2
Joined: Wed Aug 10, 2016 11:39 am

Re: can not sign on or register

#3

Post by mgj613 »

I meant to say the MRN and/or the Birth day was not accepted. we have documents with the MRN on it.
russellhltn
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Re: can not sign on or register

#4

Post by russellhltn »

mgj613 wrote:I meant to say the MRN and/or the Birth day was not accepted. we have documents with the MRN on it.
Which brings us to this:
mgj613 wrote:or you are already registered"
Most likely, she already has an account.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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sbradshaw
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Re: can not sign on or register

#5

Post by sbradshaw »

I'd recommend going to the Account Recovery page on LDS.org:
https://ldsaccount.lds.org/recovery

Click "I don't know my username" then use the Membership Record Number option to see if an account for your wife already exists.
Samuel Bradshaw • If you desire to serve God, you are called to the work.
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