At the top of the 'Church Account' subforum is a 'please read first' announcement topic. It describes several ways to recover an account. It's here: viewtopic.php?f=92&t=30383jaredwenceslao wrote:My sister wants to enroll in BYU Pathway but she forgot her church account so what we did is we put her MRN and her birth date. The system appears there's an error appeared and it says: There was an issue processing your request. Please try again later. We waited an hour then still it happens again. We tried attempt in the next day but still, it happens again.
One of the options is to contact your ward/branch clerk. He can arrange contact with the Global Service Department, and they can fix essentially anything, though they may need some more information to make sure it's really you (rather than an imposter) who is trying to recover the account.