Journal/Notes Entries on My Account Suddenly All Gone

Discussions about the Notes and Journal tool on LDS.org. This includes the Study Toolbar as well as the scriptures and other content on LDS.org that is integrated with Notes and Journal.
mahubble
New Member
Posts: 6
Joined: Tue Aug 30, 2016 11:05 am

Re: Journal/Notes Entries on My Account Suddenly All Gone

#11

Post by mahubble »

It suddenly started working about 7 am today. I don't know why it wasn't working or why it now does, but I'm grateful.
mahubble
New Member
Posts: 6
Joined: Tue Aug 30, 2016 11:05 am

Re: Journal/Notes Entries on My Account Suddenly All Gone

#12

Post by mahubble »

It worked properly for about 5 minutes this morning, then suddenly I started getting the not available message again. My sister two states away is getting the same message. PLEASE FIX IT!!!
mahubble
New Member
Posts: 6
Joined: Tue Aug 30, 2016 11:05 am

Re: Journal/Notes Entries on My Account Suddenly All Gone

#13

Post by mahubble »

ldstools.JPG
(105.89 KiB) Not downloaded yet
jdlessley
Community Moderators
Posts: 8720
Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: Journal/Notes Entries on My Account Suddenly All Gone

#14

Post by jdlessley »

These forums are user to user support. Nobody here can do anything about the issue nor do we have any special contact with people who can. Your best chance to report the issue is to use the feedback link at the bottom of the page.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?
mahubble
New Member
Posts: 6
Joined: Tue Aug 30, 2016 11:05 am

Re: Journal/Notes Entries on My Account Suddenly All Gone

#15

Post by mahubble »

Thank you. That should have been obvious, but I guess I came here to see if others were having the same problem and forgot the purpose of the forum. I have submitted a request in the Help Center.
mjnelsen
New Member
Posts: 1
Joined: Tue Jan 30, 2018 7:55 am

Re: Journal/Notes Entries on My Account Suddenly All Gone

#16

Post by mjnelsen »

I'm having the same issue. Every day I keep hoping it will be fixed, but nothing yet. Still just a blank area where my bookmarks usually are. I tried 3 different browsers, deleted my history/cookies. Didn't help.
cynthianielsen
New Member
Posts: 4
Joined: Mon Dec 26, 2016 8:30 am

Re: Journal/Notes Entries on My Account Suddenly All Gone

#17

Post by cynthianielsen »

Both my sister and I have the same problem as mahubble, but without the popup. The notes bar at the bottom of a scripture page is gone, and going to the notes from the Account area reveals either nothing in the big right-hand box, or (0) in the counts of the different notebooks.
mlz01
New Member
Posts: 40
Joined: Tue Jul 07, 2015 10:16 am

Re: Journal/Notes Entries on My Account Suddenly All Gone

#18

Post by mlz01 »

I'm having the same problems. Nothing is visible. I haven't been able to save or change anything for weeks. My tags and notebooks are changing all on their own. I'm having problems with this online and in the app. It's really put a damper on my scripture study!!!!!
mevans
Senior Member
Posts: 1936
Joined: Tue May 22, 2012 1:52 pm
Location: California, USA

Re: Journal/Notes Entries on My Account Suddenly All Gone

#19

Post by mevans »

I find it's random. Yesterday I was able to create some new highlights (with some failures in between).
danielmhair
New Member
Posts: 3
Joined: Wed May 17, 2017 10:46 pm

Re: Journal/Notes Entries on My Account Suddenly All Gone

#20

Post by danielmhair »

I have been having this issue for weeks. Precious journal entries and insights from my study is now gone. Please, how can I get these back? I use Windows 10 app, the web, and my mobile device.
Post Reply

Return to “Notes and Journal, and Online Scriptures”