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Foreign language dates on ordinance certificates

Posted: Tue Dec 13, 2016 1:25 am
by grahamf72
I just went to print an ordinance certificate for a newly ordained teacher, and noticed that the date was printing with a foreign language. Instead of December, it is displaying "d├ęcembre". I went to a couple of other people and viewed certificates and likewise it is showing the foreign language for the month. Is there a preference I can set somewhere? or is it just a glitch?

Re: Foreign language dates on ordinance certificates

Posted: Tue Dec 13, 2016 6:03 am
by lajackson
grahamf72 wrote:I just went to print an ordinance certificate for a newly ordained teacher, and noticed that the date was printing with a foreign language. Instead of December, it is displaying "d├ęcembre". I went to a couple of other people and viewed certificates and likewise it is showing the foreign language for the month. Is there a preference I can set somewhere? or is it just a glitch?
It's French. It's a glitch. If you clear your cache and history, the problem will probably go away.

Re: Foreign language dates on ordinance certificates

Posted: Sat Dec 17, 2016 10:17 pm
by grahamf72
Have tried clearing etc on ward computer and it still won't work. Managed to create certificate on my iPad, email it to myself, open my mail on the ward computer and printed it that way. A lot of mucking around.

Re: Foreign language dates on ordinance certificates

Posted: Sun Dec 18, 2016 12:00 pm
by lajackson
grahamf72 wrote:. . . it still won't work.
Two options, then. Your stake computer specialist (Assistant Stake Clerk--Technology), or the Global Service Center.

Re: Foreign language dates on ordinance certificates

Posted: Sun Feb 05, 2017 7:53 am
by Wrog
I have this issue with all the reports I print. It doesn't have French when I view the reports but when I create the pdf it has all the dates in French.

Re: Foreign language dates on ordinance certificates

Posted: Sun Feb 05, 2017 3:51 pm
by lajackson
Wrog wrote:I have this issue with all the reports I print. It doesn't have French when I view the reports but when I create the pdf it has all the dates in French.
Same solution already mentioned. If you clear your cache and history, the problem will probably go away. If it does not, contact your stake computer specialist (Assistant Stake Clerk--Technology), or the Global Service Center.

Re: Foreign language dates on ordinance certificates

Posted: Sun Feb 05, 2017 7:11 pm
by slmsz20
This happens when someone in charge of lcr uploads a buggy update. Several language fields have been corrupted (in my stake everything is printing in Portugese). Cache and history are rarely a cause here (my stake computers are all set to delete cache/history on browser exit). Usually the default login language is affected (the webpage itself will display in a different language). typing eng in the lang= field in the address bar usually fixes it. In this case, the webpages are fine, but the reports are generating with the wrong language in some of the fields. Certificates do print with the English logo, but Portugese text everywhere else (same goes for dates on other reports).

Hope that clarifies the issue. I've submitted a case to mlssupport (the contact for the clerk stuff), so hopefully it will be fixed soon.

Re: Foreign language dates on ordinance certificates

Posted: Mon Feb 06, 2017 10:24 am
by aebrown
This is probably another manifestation of the problem a Church employee said had to be fixed on their end.

Re: Foreign language dates on ordinance certificates

Posted: Mon Feb 06, 2017 3:43 pm
by slmsz20
We confirmed it's working correctly in safari (if you have a Mac) or Explorer in Windows. So until it's fixed, suggest using either of those browsers (Chrome and firefox generate the PDF in portugese).