Crashes on startup

Discussions around the iPhone/iPad/iPod Touch versions of the Gospel Library application.
robbinsb
Church Employee
Church Employee
Posts: 3
Joined: Wed May 09, 2012 3:48 pm

Re: Crashes on startup

#11

Post by robbinsb »

Does anybody here know what content they had open in the previous version before they updated to 4.0. There's a possibility that some particular pieces of content are causing the majority of the crashes, but we're not sure which content yet.
marshajames
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Posts: 3
Joined: Fri Dec 16, 2016 2:59 pm

Re: Crashes on startup

#12

Post by marshajames »

Crashed on startup on iPad. iPhone 6 Plus opens but lost all my notes.
marshajames
New Member
Posts: 3
Joined: Fri Dec 16, 2016 2:59 pm

Re: Crashes on startup

#13

Post by marshajames »

Is there any way to restore before the update? I need my notes back.
HeilnerSB
Church Employee
Church Employee
Posts: 10
Joined: Tue Jan 04, 2011 11:58 am
Location: Riverton, USA

Re: Crashes on startup

#14

Post by HeilnerSB »

I believe we have a fix for the crash on startup problem. If anyone is still in that state, and is willing to test a pre-release update of the app with the fix in it, please send me your email address and I'll get you an Apple TestFlight invite to install it.

Regardless, if you're in that state, don't delete the app! We'll have the update with a fix out soon.
HeilnerSB
Church Employee
Church Employee
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Joined: Tue Jan 04, 2011 11:58 am
Location: Riverton, USA

Re: Crashes on startup

#15

Post by HeilnerSB »

If anyone is still experiencing this problem, could you send me an email: stephan@ldschurch.org. We are testing a fix for this, and would love to have you test it out before we release the update. Thanks in advance!
HeilnerSB
Church Employee
Church Employee
Posts: 10
Joined: Tue Jan 04, 2011 11:58 am
Location: Riverton, USA

Re: Crashes on startup

#16

Post by HeilnerSB »

You shouldn't lose any annotation with the update. Make sure you're signed in with your LDS Account and give the app a minute or so to finish downloading content updates and annotations.
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sbradshaw
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Re: Crashes on startup

#17

Post by sbradshaw »

marshajames wrote:iPhone 6 Plus opens but lost all my notes.
Have you been signed in with your LDS Account? If so, your notes should have been backed up. If you are signed in but still don't see your notes and highlights, try signing out and back in again in Settings. It may take a couple of minutes after updating or signing in for your notes and highlights to appear.
Samuel Bradshaw • If you desire to serve God, you are called to the work.
HeilnerSB
Church Employee
Church Employee
Posts: 10
Joined: Tue Jan 04, 2011 11:58 am
Location: Riverton, USA

Re: Crashes on startup

#18

Post by HeilnerSB »

I've sent a few of you invites to install the update through Apple's TestFlight. Please let us know if you're still experiencing the problem after installing it.
rdotter
New Member
Posts: 1
Joined: Fri Dec 16, 2016 6:26 pm

Re: Crashes on startup

#19

Post by rdotter »

Same issues as all the above
joxborrow
New Member
Posts: 1
Joined: Fri Dec 16, 2016 7:00 pm

Re: Crashes on startup

#20

Post by joxborrow »

Same issue on iPad 2. Tried uninstalling and reinstalling but no luck. Crashes every time. IOS 9.3.5. Echo benspendlove's sentiment.
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