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Re: Crashes on startup

Posted: Fri Dec 16, 2016 12:54 pm
by robbinsb
Does anybody here know what content they had open in the previous version before they updated to 4.0. There's a possibility that some particular pieces of content are causing the majority of the crashes, but we're not sure which content yet.

Re: Crashes on startup

Posted: Fri Dec 16, 2016 3:02 pm
by marshajames
Crashed on startup on iPad. iPhone 6 Plus opens but lost all my notes.

Re: Crashes on startup

Posted: Fri Dec 16, 2016 3:04 pm
by marshajames
Is there any way to restore before the update? I need my notes back.

Re: Crashes on startup

Posted: Fri Dec 16, 2016 4:51 pm
by HeilnerSB
I believe we have a fix for the crash on startup problem. If anyone is still in that state, and is willing to test a pre-release update of the app with the fix in it, please send me your email address and I'll get you an Apple TestFlight invite to install it.

Regardless, if you're in that state, don't delete the app! We'll have the update with a fix out soon.

Re: Crashes on startup

Posted: Fri Dec 16, 2016 6:05 pm
by HeilnerSB
If anyone is still experiencing this problem, could you send me an email: stephan@ldschurch.org. We are testing a fix for this, and would love to have you test it out before we release the update. Thanks in advance!

Re: Crashes on startup

Posted: Fri Dec 16, 2016 6:06 pm
by HeilnerSB
You shouldn't lose any annotation with the update. Make sure you're signed in with your LDS Account and give the app a minute or so to finish downloading content updates and annotations.

Re: Crashes on startup

Posted: Fri Dec 16, 2016 6:09 pm
by sbradshaw
marshajames wrote:iPhone 6 Plus opens but lost all my notes.
Have you been signed in with your LDS Account? If so, your notes should have been backed up. If you are signed in but still don't see your notes and highlights, try signing out and back in again in Settings. It may take a couple of minutes after updating or signing in for your notes and highlights to appear.

Re: Crashes on startup

Posted: Fri Dec 16, 2016 6:29 pm
by HeilnerSB
I've sent a few of you invites to install the update through Apple's TestFlight. Please let us know if you're still experiencing the problem after installing it.

Re: Crashes on startup

Posted: Fri Dec 16, 2016 6:34 pm
by rdotter
Same issues as all the above

Re: Crashes on startup

Posted: Fri Dec 16, 2016 7:06 pm
by joxborrow
Same issue on iPad 2. Tried uninstalling and reinstalling but no luck. Crashes every time. IOS 9.3.5. Echo benspendlove's sentiment.