dmaynes wrote:I don't want to hijack the thread, but I have been working diligently for four months. We started with 62 registered members four months ago. As of today, I have 95 registered members. It takes about 4 or 5 contacts with a member before they seriously think about registering. I probably spend one hour, on average, in order to get one account registered. I have several members who won't update their e-mail addresses. It is very difficult. I would not welcome starting over with just a few registered members.
The only real problem for the users is probably the registration page of LDSAccount where they would have to enter their membership number and their confirmation date again. This was the pain point for the LUWS registration in the first place and I can understand the pain of going through that again.
I have an idea I just thought of. I'd like to ask some Church Developer feedback on this idea, as it seems very doable. Here it is...
What if when you login with your old LUWS credentials on the new beta login, it takes you to a page summarizing the purpose of the new LDSAccount credential system and says that the user must make a new account to replace their old account. Then, because the user has given valid old LUWS credentials, it brings up the LDSAccount registration but with membership number and confirmation date already populated because they are validated under the new system.
I believe this would take out the real pain point of registering with these Church credential systems, by playing off of the fact that the user has already entered this information once before. I don't think you really need to populate any other fields but those two critical ones.
However, it would be nice if you could also give some guidance on username selection as well, like informing them if their current old LUWS username is available in the new system. And then giving them the option of picking a new one if they want or to use the same one. In my opinion, this wouldn't be critical, but would be very helpful.
In summary, I think many of us can admit the registration process for both systems (old LUWS and new LDSAccount) are a tad painful. It certainly is understandable why there is so much validation and security around obtaining one of these accounts. But again, I would think the Church could improve the user experience by leveraging the fact that you have asked the users once before about this same information.