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Member online donations not in donation history

Posted: Wed Dec 21, 2016 8:55 am
by gilecurt
Sir/Ma'am;

During tithing settlement, a member determined that their online donations were not reflected in their online donation history or in the statement of contributions. The member check financial statements from financial institution and financial account reflected ACH credits to LDS Church donations in 2016. Following tithing settlement, the member made additional online donations, and those post-tithing settlement donations are in their online donation history and statement of contributions.

Member has checked to make sure their member number matches ldsaccounts.lds.org. Any guidance/counsel I can pass to the member as to why online donations did not show in online donation history until post-tithing settlement would greatly benefit the member. Thank you.

Respectfully,

Curtis Gile