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Church Record # says its already in use.

Posted: Tue Mar 28, 2017 4:33 pm
by smithabbyk
Hello,

When I try to enter my church record number to my ldstools account it says my number is already in use. Please help? My account won't let me access my ward directory or family history.

Re: Church Record # says its already in use.

Posted: Tue Mar 28, 2017 5:30 pm
by russellhltn
Odds are you have another account you've forgotten about. At the lds.org login screen, use the "forgot username" and use the MRN option to recover that.