MLS not logging in

Discussions around using and interfacing with the Church MLS program.
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udohd
New Member
Posts: 1
Joined: Thu Jun 08, 2017 8:00 am

MLS not logging in

#1

Post by udohd »

I tried logging in to MLS and it won't log in. It tells me this.

"The following error occurred while accessing the database attempting to verify the user and password.
com.pointbase.me.jdbc.jdbcSQLException: Wrong cipher or version
This is a serious problem that will prevent you from logging in.
[Ljava.long.Object; @84f566 has tried unsuccessfully to restore your database. You will need to restore your database from a backup copy before you can proceed."

I'd appreciate any help please.

Danieludoh44@gmail.com that's my email.
lajackson
Community Moderators
Posts: 10400
Joined: Mon Mar 17, 2008 10:27 pm
Location: US

Re: MLS not logging in

#2

Post by lajackson »

udohd wrote:You will need to restore your database from a backup copy before you can proceed.
I would first try to restore from a backup and, if that does not work, call Local Unit Support and ask that they trigger the download of a new database for your unit.
russellhltn
Community Administrator
Posts: 31500
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: MLS not logging in

#3

Post by russellhltn »

On a hunch, check the date on the computer. Pay attention to the year. I've seen odd things happen to software if the date is off by several centuries.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
louhong
New Member
Posts: 5
Joined: Fri Dec 24, 2010 12:34 am

Re: MLS not logging in

#4

Post by louhong »

This is interesting. Our ward computer just happened to do the exact same thing. Also, we don't seem to have a backup for this past Sunday. 2 weeks ago, yes, but not one week ago. I'll call Local Unit Support for their advice.
arnulfo.amaro
New Member
Posts: 2
Joined: Sat Dec 31, 2016 10:04 pm

Re: MLS not logging in

#5

Post by arnulfo.amaro »

our MLS app was gone how we restore our MLS app?
arnulfo.amaro
New Member
Posts: 2
Joined: Sat Dec 31, 2016 10:04 pm

Re: MLS not logging in

#6

Post by arnulfo.amaro »

Okey, thank you so much we would like to try to contact GSC.
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