Meetinghouse Internet Problems

Discussions about Internet service providers (ISPs), the Meetinghouse Firewall, wired and wireless networking, usage, management, and support of Meetinghouse Internet
AnthonyBowers
New Member
Posts: 8
Joined: Thu Aug 01, 2019 5:16 pm

Re: Meetinghouse Internet Problems

#71

Post by AnthonyBowers »

Can stake technologists get access to this documentation? We have very little documentation other than the instructional videos
RobCFrame
New Member
Posts: 3
Joined: Wed Aug 05, 2020 4:01 pm

Re: Meetinghouse Internet Problems - Internet Status

#72

Post by RobCFrame »

SUGGESTION/QUESTION: Since TM has both the dashboard STATUS of each building's firewall, and it has the MOBILE contact number of people in the stake on the CONTACTS tab, can you provide a checkbox option on the CONTACTS tab of who to send a TEXT MESSAGE to whenever a firewall status goes to OFFLINE status?
I have been a technology specialist for about 4 years now and I have wards in 4 different building, and each building goes years without any internet issues – but when problems start, they usually come is rashes of events, and many members of the wards/stake power cycle the modem and firewall when there are incidents and they do not call me – even when I put a VERY BIG SIGN next to the equipment (with my name, position, reasoning, and two phone numbers). So I can’t keep track/document the issue quickly to get the ISP to come and replace the modem for months into the issue. This is why I would like to be notified by SMS (text) whenever any of my firewalls in TM go to OFFLINE. And yes, I will get notified too whenever the church’s contractor powers something down as part of maintenance – BUT THAT IS GOOD! I WANT to be notified when they touch the equipment, but they never do (because 75% of my issues in the past 4 years have been right after a contractor changed things and I had to find out about it weeks later, after the problem plagued me and the wards). And with the use of several Zoom meetings broadcast each week from the building, let alone baptisms too, it is even more important now than ever to have a feature like this.
russellhltn
Community Administrator
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Meetinghouse Internet Problems

#73

Post by russellhltn »

I'd suggest you use the feedback link to make the request. The decision-makers do not visit this forum.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
wong04530
New Member
Posts: 3
Joined: Thu Dec 05, 2019 5:32 pm

Re: Meetinghouse Internet Problems

#74

Post by wong04530 »

I'm the STS and a building in our unit is having internet issues. The download speed is at 1.37 Mbps, upload was at 7.34Mbps. I am not sure what cable company this building uses, or the internet plan that the building has. I am told that the WIFI speeds are faster than the wired ethernet speeds (which doesn't make sense), but the guy who relayed this info, works in IT so I trust him. Who do I need to call to even start troubleshooting the problem?
russellhltn
Community Administrator
Posts: 31957
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Meetinghouse Internet Problems

#75

Post by russellhltn »

I think the first step is to do a speed test in an empty building. Note that a speed test can only show you how much "headroom" you have over existing usage - not the total capacity.

The fact you have 7 Mbps up and only about 1 Mbps down makes me suspect the test was run when there was a significant load on the network. It's pretty unusual for the up to be faster than the down. Either that or someone got their numbers flipped.

Slow wired speeds sounds like a problem in cabling. (Or a bad speed test)

You'll need to work with FM to address some of the questions and issues.

Note that you may have a building that just too far in the boonies as far as internet connectivity goes. I had one like that. Residents around it were on fiber, but we couldn't get anything as we weren't considered "residential" and were too far away for DSL.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
aonu
New Member
Posts: 1
Joined: Mon Apr 25, 2022 5:22 am

Re: Meetinghouse Internet Problems

#76

Post by aonu »

we dont have a FHC

the internet becomes very slow that it takes five whole minutes for MLS to load even on the the site

to add even the required internet speed do not the match with the one the site
RyanGard1977
Member
Posts: 53
Joined: Sun Jul 19, 2015 10:26 pm
Location: Denver, Colorado

Re: Meetinghouse Internet Problems

#77

Post by RyanGard1977 »

What part of the country are you in? What speeds are you now seeing?
Ryan Gardner
Former Church Facilities Service Missionary
Sub-Contractor for EMCOR Facilities
Stake Facilities Specialist
Stake Building Specialist
And a bunch of other things I get asked to help out with!
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