Says a member # already exists

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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yburch56
New Member
Posts: 1
Joined: Tue Dec 19, 2017 7:34 am

Says a member # already exists

#1

Post by yburch56 »

I cannot login to LDS Tools because it says to update the membership number and they’ll be is not a word. When I try to do that it says that the member member already existing account or possibly the email address. If there is another account which I was having problems and I believe them I have set up another one with someone else when I was working on genealogy in the church, it most likely is the wrong email address. I only need one account and the ones that I have and the one that I sign into, has an email address of yburch1956@gmail.com and logon Id is yburch56
jamievesey
New Member
Posts: 1
Joined: Wed Dec 20, 2017 4:14 pm

Re: Says a member # already exists

#2

Post by jamievesey »

I’m having the same issue. How did you fix it?
anthonydwilliams
New Member
Posts: 1
Joined: Fri Dec 29, 2017 12:41 am

Re: Says a member # already exists

#3

Post by anthonydwilliams »

I'm experiencing the same problem when I try to apply for the BYU Idaho pathway program. How do I delete the duplicate account?
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aebrown
Community Administrator
Posts: 15128
Joined: Tue Nov 27, 2007 8:48 pm
Location: Sandy, Utah

Re: Says a member # already exists

#4

Post by aebrown »

See PLEASE READ FIRST: Answers to Most LDS Account Problems, in particular the question "I get a message that my email or phone number is already attached to an LDS Account."
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